Part Time - Loader/Cart Associate - Flexible

Lowe's Companies, Inc.•Charlottesville, VA

13d•$16 - $17•Onsite

About The Position

This is a part-time position with flexible scheduling. The Loader/Cart Associate provides SMART customer service by executing Lowe’s customer service policies, procedures, and programs. They assist customers with locating, selecting, carrying, and loading merchandise, while also supporting checkout, fulfillment, and customer assistance needs throughout the store. Responsibilities include pulling, staging, and preparing customer and contractor orders accurately and efficiently, using power equipment and store technology safely, and maintaining in-stock conditions by down stocking and replenishing merchandise. The role also supports large order fulfillment, collects carts, helps maintain clean and safe work areas, and identifies and reports safety hazards, theft, and security concerns. Specific duties may vary for Loader roles supporting Pro customers or the Garden Center, involving direct engagement with Pro customers, supporting Pro Desk relationships, and assisting with loading in the Garden Center. The role requires operating various store equipment and communicating product information to customers.

Requirements

6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
6 Months Experience using common retail technology, such as smart phones and tablets.
Ability to obtain sales related licensure or registration as may be required by law.

Nice To Haves

High school diploma or GED
6 Months Retail experience
6 Months Experience as a Loader at any home improvement or hardware retailer
6 Months Retail merchandising experience, including performing Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping
6 Months Experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.

Responsibilities

Provides SMART customer service through the execution of Lowe’s customer service policies, procedures, and programs.
Assists customers with locating, selecting, carrying, and loading merchandise while responding promptly to customers and associate questions.
Supports checkout, fulfillment, and customer assistance needs throughout the store.
Pulls, stages, and prepares customer and contractor orders accurately and efficiently.
Uses power equipment and store technology safely and effectively to move, stage, and load merchandise.
Maintains in-stock conditions by down stocking and replenishing merchandise as needed.
Supports large order fulfillment while maintaining product quality and accuracy.
Collects carts and helps maintain clean, organized, and safe work areas inside the store and parking lot.
Identifies and reports safety hazards, theft, and security concerns to management and/or Asset Protection.
Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler).
Communicates all stock, special order merchandise, product features, application, warranty, and Lowe’s program information to customers, while responding knowledgeably to customer and employee questions and providing project guidance when needed.
Follows all Lowe’s safety policies and procedures, including proper use of power equipment, spotters and safety devices.
Serves as a visible extension of the Pro Desk by supporting Pro customer relationships from arrival through order completion (Loader role specific).
Proactively engages Pro customers while assisting with loading, staging, and order fulfillment (Loader role specific).
Remains visible and available to support customers in the Pro loading area, including under the Pro canopy (Loader role specific).
Responds quickly to customer loading requests and helps ensure efficient service for large or complex orders (Loader role specific).
Builds relationships with repeat Pro customers and supports enrollment in MyLowe’s Pro Rewards and Pro Credit offerings (Loader role specific).
Ensures Pro Standards are maintained in parking lot and under Pro canopy (Loader role specific).
Completes required power equipment and spotter training to support safe and efficient loading practices (Loader role specific).
Loads customer vehicles using proper techniques based on order size, weight, and fulfillment needs (Loader role specific).
Ensures orders are loaded accurately while maintaining product quality and safety standards (Loader role specific).
Assists customers and associates with loading products and completing orders in the Garden Center (Loader role specific).
Remains visible and available to support customer needs throughout the Garden Center loading area (Loader role specific).
Supports the completion of large, high-quality orders while maintaining product accuracy and safety (Loader role specific).
Partners with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup (Loader role specific).
Performs additional duties as assigned.

Benefits

Health, Dental and Vision insurance
Life and Disability insurance
Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
Flexible spending and health savings accounts
401(k) Retirement account with company match
Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and Parental leave
Adoption assistance
Lowe's Associate Discount and broad discount platform
Annual bonuses
Enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan
Grant awards