Part Time - Loader/Cart Associate - Opening

Lowe's Companies, Inc.•Elizabethton, TN

11h•Onsite

About The Position

The Loader/Cart Associate provides customer service and supports checkout, fulfillment, and customer assistance throughout the store. The role helps customers locate, select, carry, and load merchandise; pulls and stages customer and contractor orders; replenishes merchandise; collects carts; and maintains clean, organized, and safe work areas inside the store and in the parking lot. Associates use store technology and power equipment safely, communicate product and program information, follow Lowe’s safety procedures, and report hazards or security concerns. Additional duties may be assigned. For Pro loading, the associate supports Pro customer relationships from arrival through order completion, responds promptly to loading requests, helps stage and accurately load large or complex orders, remains available in the Pro loading area, and supports MyLowe’s Pro Rewards and Pro Credit enrollment. The associate also maintains Pro Standards and completes required power equipment and spotter training. In the Garden Center, the associate assists customers and coworkers with loading and order completion, remains available in the loading area, completes required equipment and spotter training, loads vehicles safely and accurately, supports large orders, and partners with the Garden Center Department Supervisor to ensure pickup orders are staged and ready.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

High school diploma or GED.
At least 6 months of retail experience.
At least 6 months of experience as a Loader at a home improvement or hardware retailer.
At least 6 months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
At least 6 months of experience in any industry inspecting, carrying, loading, and unloading products or materials in or out of vehicles.

Responsibilities

Provide customer service in accordance with Lowe’s customer service policies, procedures, and programs.
Help customers locate, select, carry, and load merchandise, and respond to customer and associate questions.
Support checkout, fulfillment, and customer assistance throughout the store.
Pull, stage, and prepare customer and contractor orders accurately and efficiently.
Use power equipment and store technology safely to move, stage, and load merchandise.
Down stock and replenish merchandise to maintain in-stock conditions.
Support large order fulfillment while maintaining product quality and accuracy.
Collect carts and maintain clean, organized, and safe work areas inside the store and in the parking lot.
Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
Operate store equipment as needed for the role and department, such as Zebra phones, telephones, paging systems, copiers, computers, CCTV surveillance systems, key cutters, panel saws, paint mixers, flooring cutters, and compactor balers.
Communicate stock, special-order merchandise, product features, applications, warranties, and Lowe’s program information to customers; answer questions and provide project guidance when needed.
Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
Support Pro customer relationships from arrival through order completion and proactively engage Pro customers during loading, staging, and order fulfillment.
Remain visible and available in the Pro loading area, including under the Pro canopy, and respond quickly to customer loading requests.
Build relationships with repeat Pro customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
Maintain Pro Standards in the parking lot and under the Pro canopy.
Complete required power equipment and spotter training for safe and efficient loading.
Load customer vehicles using techniques appropriate to order size, weight, and fulfillment needs; ensure orders are accurate and products remain safe and in good condition.
Assist customers and associates with loading products and completing orders in the Garden Center, and remain available throughout the Garden Center loading area.
Partner with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup.
Perform additional duties as assigned.