Load Planner

C.R. England•Colton, CA

7d•$28 - $30•Onsite

About The Position

The Load Planner manages asset utilization by dispatching and effectively planning individual units while maintaining a high level of customer service and fleet profitability. This role operates in a fast-paced, strategic transportation environment and requires coordination with drivers, customers, Driver Managers, Service Advisors, and other team members. The Load Planner monitors drivers, loads, receivers, freight, and hours of service; plans current and future workloads; resolves logistical and customer issues; and helps ensure safe, compliant, efficient operations. The role may also assist, coach, and mentor drivers on training and administrative matters and may apply discipline up to and including separation of employment. The position requires organization, attention to detail, clear communication, professionalism, sound judgment, adaptability, and the ability to handle multiple assignments and interruptions while working independently and collaboratively. It is an office-based role involving computer use for most tasks, with physical demands that can include moving objects weighing up to 25 pounds and sitting at a desk for extended periods. The stated schedule is Monday through Friday, 7:00 a.m. to 4:00 p.m., in Colton, California; the description also says extended hours, weekends, holidays, and various shifts may be necessary.

Requirements

High school diploma or GED required.
Strong verbal and written communication skills, including the ability to have critical conversations with drivers when necessary.
Familiarity with Microsoft Office suite of programs.
Strong organization and attention to detail.
Ability to organize and prioritize work, meet deadlines, exercise judgment, adapt between assignments, and work with minimal supervision.
Ability to manage time across daily and long-term tasks and handle multiple tasks effectively both independently and as part of a team.
Ability to work in a high-volume, fast-paced transportation environment and remain professional, focused, efficient, and cheerful through interruptions, changes, and delays.
High sensitivity to customer service and customer retention.
Ability to communicate in English through speaking, writing, and reading.
Ability to hear normal speaking levels and receive detailed oral information, with or without correction.
Ability to sit at a desk for extended periods and work with computer equipment.
Ability to perform duties that may involve kneeling, stooping, bending, pushing, lifting, carrying, and moving objects weighing up to 25 pounds.
Visual acuity, with or without correction, sufficient to prepare and analyze data and figures, view a computer terminal, and read extensively.
Ability to work extended hours, including weekends, holidays, and various shifts, including evening and night shifts, as necessary.

Nice To Haves

Four-year degree in a related field or equivalent on-the-job work experience.
Transportation industry experience.
Knowledge of industry-used programs.

Responsibilities

Manage asset utilization by dispatching and effectively planning each individual unit.
Provide a high level of customer service while supporting fleet profitability.
Assist, coach, and mentor drivers on training and administrative items, and apply discipline up to and including separation of employment.
Resolve conflicts and logistical problems, handle urgent situations professionally, and negotiate outcomes that meet customer and company expectations.
Contact drivers to swap loads and track drivers, loads, and receivers to keep dispatching on plan.
Manage drivers and coordinate with Driver Managers, Service Advisors, customers, and other department team members.
Plan future workload and oversee or manage freight in distribution centers.
Coordinate awareness of driver, freight, and asset availability; identify drivers who may need support, coaching, or disciplinary action and report concerns to supervisors and managers.
Maintain frequent contact with assigned drivers and monitor call-offs, fatigue concerns, and equipment issues.
In an OTR training environment, ensure trainees progress appropriately through training and placement; route trucks or solo drivers with capacity to a terminal for greater efficiency.
Ensure loads assigned to team drivers are appropriate for the teams and available hours.
Monitor Hours of Service for dispatching and compliance.
Maintain clear communication with drivers, customers, office staff, and company leadership, and keep leadership informed of issues requiring attention.
Observe and encourage safety rules and regulations, including Hours of Service, safe workplace practices, and safe driving.
Maintain a professional image and appearance in accordance with dress code policies; treat others with care, dignity, fairness, respect, and recognition.
Work productively and collaboratively with supervisors and peers, encourage teamwork and problem solving, and provide excellent customer service.
Adhere to company policies and procedures and help ensure employees understand and follow company standards.
Perform other duties as assigned by the Account Manager or Account Supervisor.