LNA/Triage Specialist (Gynecology) - FT/80

Springfield Hospital, Inc•Springfield, VT

8h•$20 - $25•Onsite

About The Position

The Licensed Nursing Assistant (LNA)/Triage Specialist will demonstrate the ability to triage patient phone calls and respond with accurate information. They will also respond to medication refill requests and complete medication prior authorizations as needed. This role is responsible for obtaining prior authorizations for in-office procedures in Gynecology and Urology, maintaining patient flow in the clinic, and responding to requests for information in an appropriate way. The LNA/Triage Specialist will perform procedures in the office setting under the direct supervision and direction of the practitioner, organize the clinic efficiently and effectively, and contribute to a pleasant and cooperative team environment. Additional duties include stocking clinical rooms, ordering supplies, rooming patients, accurately preparing and maintaining patient charts, cross-covering in Urology and other Specialty Practices as needed, and scheduling surgical procedures efficiently for Gynecology and Urology as needed.

Requirements

High School diploma or equivalent
Completion of an approved course for Licensed Nursing Assistants.
Current Licensed Nursing Assistant (LNA) license in Vermont
Six (6) months’ customer service/clerical experience, including computer operation
Basic Life Support (BLS) for Healthcare Providers
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.).
Knowledge of clinical procedures, such as taking vital signs (temperature, blood pressure, pulse, and respiration rate), collecting patient specimens (blood, urine, etc.) administering medications (under the supervision of a healthcare provider), and assisting with minor surgical procedures.
Knowledge of office tasks, including scheduling appointments, maintaining patient records, managing electronic health records (EHRs), verifying insurance information, and handling billing and coding processes.
Excellent patient care and communication skills including the ability to explain procedures, educate patients on treatment plans, and provide emotional support.
Possesses a thorough understanding of infection control protocols and safety measures to prevent the spread of diseases including proper hand hygiene, using personal protective equipment (PPE) correctly, maintaining a clean and sterile environment, and following safety regulations.
Possesses a thorough understanding of medical ethics and legal principles, including patient confidentiality, informed consent, and compliance with HIPAA (Health Insurance Portability and Accountability Act) regulations.
Strong organizational and multitasking skills.
Ability to prioritize responsibilities, manage time effectively, and adapt to changing situations in a fast-paced healthcare environment.

Nice To Haves

Experience in a physician office

Responsibilities

Triage patient phone calls and respond with accurate information.
Respond to medication refill requests as well as complete medication prior authorizations as needed.
Obtain prior authorizations for in-office procedures in Gynecology and Urology.
Maintain patient flow in the clinic.
Respond to requests for information in an appropriate way.
Perform procedures in the office setting, under direct supervision and direction of the practitioner.
Organize the clinic efficiently and effectively.
Contribute to a pleasant and cooperative team environment.
Stock clinical rooms, order supplies and room patients as appropriate.
Accurately prepare and maintain patient charts.
Cross cover in Urology and other Specialty Practices as needed.
Schedule surgical procedure efficiently for Gynecology and Urology as needed.