LMS Onboarding Specialist

700 Credit•Southfield, MI

3d•Onsite

About The Position

700Credit is the industry leader in providing cutting-edge credit and compliance solutions to the automotive sector. As the largest provider in the field, we are passionate about innovation, growth, and delivering the best for our clients. 700Credit is the largest provider of credit and compliance solutions to the automotive industry today. 700Credit is a dynamic, exciting place to work. 700Credit offers an excellent compensation/benefit package.

Requirements

Experience working in a client service environment strongly preferred, but not required
Strong client relationship skills with the ability to manage multiple demands effectively
Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
Strong organizational skills with attention to detail
Excellent phone etiquette and customer service abilities
Ability to work independently and as part of a team

Nice To Haves

Bachelor's degree preferred, or equivalent professional experience
Working knowledge of dealership processes and the ability to support best practices around LMS migration and implementation preferred

Responsibilities

Provide guidance and support on business process improvement and best practices during LMS training and migration to ensure high success and client adoption of the software.
Adhere to installation standards, project plans, and related documentation to ensure a high level of success during setup and training.
Manage LMS support related cases as they arise.
Address Adverse Action letter inquiries from dealer clients' consumers and assist with credit disputes as needed.
Exchange routine information with setup, implementation, support, and customer success teams, including priorities, timelines, and issues as they arise.
Record all communications with clients for accurate reference and reporting.
Direct and perform follow up as necessary to complete projects and elicit customer satisfaction.
Identify and surface referral opportunities for compliance solutions during dealer interactions.
Contribute as a positive team member by supporting colleagues in a productive and constructive manner.
Own the migration of existing clients from beginning to end, partnering with management and the broader team to determine client needs.
Act as the main point of contact for clients throughout the migration process.
Act as an escalation point for client concerns and facilitate internal communications as needed during the training and migration process.