LMS Administrator

Kansas City Kansas Community College•Kansas City, KS

3d•Onsite

About The Position

The Learning Systems Administrator provides day-to-day technical administration and operational support for the College learning management system (LMS) and related learning technologies. The position maintains reliable access for students, faculty, and staff; supports course and enrollment processes; monitors system health; assists with integrations and data validation; troubleshoots incidents; maintains technical documentation; and delivers user support and training. The administrator works within approved governance, security, accessibility, change-management, and data-management standards.

Requirements

Bachelor's degree in computer science, information systems, instructional technology, educational technology, or a closely related field.
Three years of progressively responsible experience supporting or administering an enterprise learning management system.
At least one year of hands-on LMS system administration experience, including configuration, enrollment processes, troubleshooting, testing, and user support.
Demonstrated experience with relational databases or SQL, system integrations, student information systems, or identity/access processes.
Working knowledge of LMS administration, preferably Blackboard Learn Ultra or a comparable enterprise LMS.
Knowledge of student information system integrations, identity and access management, APIs, relational databases, SQL, web technologies, and scheduled processes.
Ability to troubleshoot complex technical issues, analyze logs and data, distinguish symptoms from root causes, and communicate escalation details clearly.
Knowledge of digital accessibility requirements for web, document, and multimedia content, including WCAG-based practices.
Understanding of information security, privacy, change management, incident management, documentation, and least-privilege principles.
Strong customer service, interpersonal, written, oral, training, organizational, and time-management skills.
Ability to work independently within established authority, collaborate across departments, manage competing deadlines, and maintain confidentiality.
Ability to translate technical concepts into clear guidance for faculty, staff, and students with varied levels of technical experience.

Nice To Haves

Blackboard Learn Ultra administration experience and current Blackboard training or certification.
Experience supporting LMS-SIS integrations, APIs, SSO, automated provisioning, or middleware.
Experience with Microsoft SQL Server, Oracle, MySQL, PowerShell, HTML, CSS, JavaScript, REST APIs, secure file transfer, Windows or Linux server environments, and monitoring tools.
Experience in higher education, online learning, digital accessibility, service management, and formal change-management practices.
Experience developing technical documentation, recovery runbooks, accessible training materials, and knowledge-base content.
Relevant progressively responsible experience may be considered in accordance with College policy.

Responsibilities

Administer approved LMS configurations, roles, permissions, term structures, course shells, templates, and related settings.
Monitor LMS availability, scheduled processes, integrations, storage, logs, and service health; investigate alerts and escalate significant incidents promptly.
Perform routine course creation, enrollment synchronization, account support, data validation, and exception resolution in coordination with ERP, Online Services, Registrar, and other authorized offices.
Provide tier-two and tier-three technical support for faculty, students, and staff; document resolutions and maintain accurate service-management records.
Execute approved maintenance, patches, upgrades, configuration changes, and release testing using established change-management procedures.
Support LMS integrations, authentication, APIs, data feeds, and approved SQL-based validation or reporting activities in coordination with ERP & Integrations, infrastructure, cybersecurity, and vendors.
Maintain current system documentation, runbooks, configuration inventories, dependency maps, recovery procedures, access records, and knowledge-base articles.
Participate in continuity and disaster-recovery exercises and demonstrate the ability to perform all designated critical LMS functions during another administrator or manager's absence.
Provide individual and group training for students, faculty, and staff on the LMS and related learning technologies; develop accessible support materials.
Identify and remediate accessibility issues within assigned administrative control and escalate content, policy, or procurement concerns to the appropriate owner.
Apply security, privacy, records-management, data-governance, and least-privilege requirements to all assigned work.
Maintain required vendor training and certifications and remain current on changes in LMS administration and instructional technology.
Collaborate in College committees, projects, and multi-site initiatives that support online education and student success.
Provide evening or weekend support when operational needs require it.
Perform other related duties as assigned.