Living Room Supervisor-Day

One Hope United • Springfield, MO

3d • Onsite

About The Position

The Mobile Crisis Supervisor is responsible for supervising the delivery of services in the Living Room Program in accordance with all program guidelines. This role manages the DAYTIME Living Room system, including referral intake and/or client emergencies. The supervisor also assists with 24/7 on-call responsibilities to ensure staff members have access to leadership at all times. Key duties include reviewing client intake information, determining referral acceptance and case assignment, overseeing case responsibilities, and providing guidance in case planning. The supervisor provides weekly supervision to professional and para-professional staff on therapeutic approaches and administrative case support, reviews all written documents created by staff, and ensures consistency in case files. They also review funding source policies and procedures, update procedures to meet state requirements, and train staff. Ensuring staff handles unusual incidents promptly and effectively, completing various outcome reports, and participating in required meetings and trainings with the funding source are also critical aspects of the role. The supervisor provides staff with training, education, ongoing supervision, and support, and engages staff in professional development. They monitor program expenditures to ensure compliance with budgetary constraints and adherence to contractual obligations. Billing accuracy and timeliness are essential, including completing billing procedures for private contracts when necessary. The role involves handling client, staff, caretaker, and/or collateral complaints and grievances, and conducting regular unit/team meetings with staff. Participation in collateral and community groups to promote agency programs, creating community linkages, and public speaking engagements are also part of the role. The supervisor participates in agency management meetings and work groups, and assists CQI in developing agency documentation to enhance programming and meet funding source requirements. Ensuring quality of service and achievement of program outcome goals is paramount. The supervisor may provide direct service to children and families in the absence of assigned staff, and manages case assignments to ensure equal distribution and appropriate staff-to-client ratios. They ensure adequate client contact is maintained in accordance with program guidelines and minimum required contact hours are achieved. Client safety monitoring and appropriate responsiveness to risk situations are crucial. The supervisor completes and submits performance appraisals in a timely manner and maintains a positive organizational culture. They also oversee interns and perform duties independently. This list of essential functions is not intended to be exhaustive, and One Hope United reserves the right to revise this job description as needed.

Requirements

• Master's in Human Services or related field
• License preferred: LCPC, LCSW, LSOE, etc.
• 2 years related experience in leadership
• Valid driver’s license and an acceptable driving record with OHU-required levels of auto insurance coverage.
• Proficient computer skills in a Microsoft Suite environment and adaptive skills to expand software application skills as necessary.
• Highly organized, yet flexible, and can handle multiple priorities/projects well; ability to manage tight deadlines.
• Ability to function well in a team environment.
• Ability to demonstrate project management, analytical, and presentation skills.
• Resourceful in researching issues and developing solutions with minimal supervision.
• Excellent interpersonal and effective communication skills (verbal, written, active listening).
• Demonstrated ability to build professional relationships.
• Demonstrated problem-solving techniques.
• Ability to exercise discretion and ensure confidentiality.

Nice To Haves

• LCPC, LCSW, LSOE, etc. (preferred license)

Responsibilities

• Manages the DAYTIME Living Room system, including referral intake and/or client emergencies.
• Assists with 24/7 on-call responsibilities to ensure staff members have access to leadership at all times.
• Reviews client intake information and determines referral acceptance and case assignment.
• Oversees case responsibilities and provides guidance in case planning.
• Provides weekly supervision to professional and para-professional staff on therapeutic approaches with clients and offers administrative case support.
• Reviews all written documents created by staff.
• Reviews funding source policies and procedures, updates procedures to meet state requirements, and trains staff to implement them.
• Ensures consistency in case files by reviewing that documentation is filed accordingly.
• Ensures that staff handles unusual incidents promptly and effectively.
• Completes various outcome reports, as required.
• Participates in required meetings and trainings with the funding source.
• Provides staff with training, education, ongoing supervision, and support.
• Engages staff in professional development.
• Monitors program expenditures to ensure compliance with budgetary constraints.
• Ensures adherence to contractual obligations with the funding source.
• Ensures billing accuracy and timeliness; completes billing procedures for private contracts when necessary.
• Handles client, staff, caretaker, and/or collateral complaints and grievances.
• Conducts regular unit/team meetings with staff.
• Participates in various collateral and community groups to promote agency programs and presence, creating community linkages and opportunities.
• Participates in public speaking engagements to promote agency programs and services.
• Participates in agency management meetings and work groups.
• Assists CQI in the development of agency documentation to enhance programming and to meet the requirements of the funding source policies and procedures.
• Works to ensure quality of service and the achievement of program outcome goals.
• Provides direct service to children and families in the absence of assigned staff.
• Manages case assignments to ensure an equal distribution of cases and to maintain the appropriate staff-to-client ratios as outlined by the funding source.
• Ensures adequate client contact is maintained in accordance with specific program guidelines and the minimum required contact hours are achieved each month.
• Ensures that staff at all levels closely monitor client safety and are appropriately responsive to any situation that poses a risk to or by a client.
• Completes and submits performance appraisals in a timely manner.
• Maintains a positive organizational culture.
• Oversees interns.
• Performs duties independently.
• Performs other duties as assigned.

Benefits

• Tuition assistance up to $2500 per fiscal year
• Up to 4 weeks paid Vacation Days
• Up to 6 paid Personal Days
• 1 paid Mental Health Day
• Up to 5 paid Sick days annually
• Medical, dental, vision
• 403 (b) retirement
• Flexible spending accounts
• Health savings account
• Dependent care
• Commuter and transit
• Agency-paid Life&ADD insurance up to $50K based on salary and short-term disability
• Agency-paid long-term after 1 year of employment
• Voluntary Supplemental Life&ADD, Critical Illness, Accident and Hospital for Employee, Spouse, and Child(ren)
• Voluntary Legal Plans
• Voluntary Pet Insurance
• Employee Assistance Program with 6 free counseling sessions
• Career ladders, professional development, and promotion opportunities
• Free LCSW and LCPC Supervision hours available in some locations

What This Job Offers

• Job Type: Full-time
• Career Level: Manager