Living Room Floor Manager

AccorHotel•New York, NY

9d•Onsite

About The Position

The Floor Manager at The Living Room is responsible for ensuring seamless nightly operations and elevated guest experiences in a high-energy, entertainment-driven lounge setting. This leadership role requires mastery of flow, guest psychology, and pacing — supporting service, ambiance, and guest safety in collaboration with the bar, host, and security teams.

Requirements

3+ years of leadership experience in a high-end lounge, nightlife, or luxury hospitality setting
Deep understanding of nightlife dynamics, service pacing, and VIP handling
Confident leader with a polished guest-facing presence
Familiarity with POS systems, nightlife reservation platforms, and basic event coordination
Comfortable working evenings, late nights, weekends, and holidays
Strong floor presence with fast decision-making and graceful authority
Ability to balance service style with crowd management and safety
Charismatic communicator with emotional intelligence
High attention to detail in environment, staffing, and guest experience

Responsibilities

Supervise and lead service during all operational hours, maintaining rhythm, energy, and precision
Manage section flow, table timing, and VIP prioritization in coordination with the Maître D’ and Hosts
Ensure all team members are executing service with confidence, style, and warmth
Liaise with bar, kitchen, and security teams to ensure nightly alignment and safety
Greet and engage high-profile, VIP, and returning guests with professionalism and discretion
Resolve guest concerns swiftly, creatively, and in alignment with Faena’s elevated service culture
Monitor and manage ambiance (music, lighting, scent, room pacing) throughout the evening
Act as point of escalation for floor-level issues including overcapacity, guest behavior, or service lapses
Support training and onboarding of all front-of-house staff in service etiquette, menu knowledge, and nightlife protocols
Lead nightly pre-shift meetings and communicate key updates or programming
Coach team in-the-moment during service and provide follow-up notes or recognition
Monitor uniform compliance, team presence, and interdepartmental communication
Ensure venue is set to standard before doors open, and reset properly at close
Support with scheduling, timeclock approvals, and performance feedback
Assist in event execution and service logistics for programming or private functions