Livery Operations Manager

GCT•North Charleston, SC

1d•$70,000•Onsite

About The Position

About GCT Chauffeured Services GCT Chauffeured Services is a rapidly growing provider of premier chauffeured transportation solutions catering to corporate America, including contract shuttle services, minibuses, and motor coaches for group transportation. We specialize in delivering luxury, reliability, and unparalleled customer service to our clients. As we continue to expand, we are seeking passionate, detail-oriented, and service-driven individuals to join our dynamic team. Job Description As the Livery Operations Manager, you will play a key role in overseeing the daily operations of our reservations and dispatch functions, while supporting the growth and performance of our transportation team. This hospitality-centric role requires a hands-on approach across a variety of duties to ensure our services run smoothly and efficiently. You will be responsible for managing driver orientation, handling client requests, attending industry tradeshows, and providing support to our COO and CEO.

Requirements

3+ years of experience in operations management or related field, preferably within the transportation, hospitality, or luxury services industry
Proficiency with Google Workspace
Strong organizational, communication, and problem-solving skills
Proven ability to manage a diverse team and coordinate complex logistics
A customer-centric mindset with a passion for providing exceptional service
Ability to work independently and manage multiple priorities in a fast-paced environment
Willingness to travel and attend industry events as required

Nice To Haves

CDL License with Passenger Endorsement
Experience in chauffeured transportation or related services
Familiarity with transportation management software or dispatch systems
Prior experience working with C-suite executives and cross-functional teams

Responsibilities

Oversee and manage reservation and dispatch processes to ensure seamless service delivery
Provide leadership and guidance during new driver team orientations, ensuring all drivers understand service standards and protocols
Travel to industry trade shows and events, representing GCT Chauffeured Services and identifying new business opportunities
Act as the primary point of contact for client requests, providing timely and effective solutions
Collaborate closely with the COO and CEO to support high-level strategic goals and special projects
Manage and prioritize operational tasks, ensuring the efficient coordination of transportation services
Maintain a high level of customer satisfaction by fostering a service-oriented, client-first culture within the team
Ensure regulatory, compliance, and legal rules are followed, including DOT, FMCSA, and local regulations
Budget operational costs to improve service efficiency on a monthly, seasonal, yearly, and special event basis
Fulfill driver roles as needed and participate in on-call rotations
Work flexible hours, including weekends and holidays, to support the company's operational needs