Liver Transplant Assistant

Intermountain Health

1d•$20 - $31•Hybrid

About The Position

The Transplant Assistant facilitates effective clinic organization and patient care by serving as a communication link between the patients, staff, physicians, hospital departments or other outside health care entities. Ensures compliance to CMS requirements for communication to families and donors. Develops and maintains systems for data management to meet requirements and for reporting to internal and external consumers of the information. Performs a broad range of responsibilities including: receptionist, scheduler, patient registration, chart acquisition, telephone triage, prior authorization liaison, and assistance in securing insurance authorizations and uses critical thinking and problem-solving skills and provide backup assistance as necessary to carry out daily operations. This position supports the Hospital's and Department's Continuous Quality Improvement and customer service goals through modeling of appropriate behavior and by providing a work environment conducive to attaining these goals. The Transplant Assistant is assigned to a specific department supporting one or more patient populations and the transplant care management team. Duties may vary by setting and they generally work under limited supervision, while acting on their own initiative and direction. Typically, the Transplant Assistant may orient and educate other clerical positions. The position works to ensure an effective clinic flow, often interacting with patients to gather information that is used by others for their treatment and maintains complete and timely medical records and reports. They correspond with patients, their families, insurance providers, etc. in a professional and effective manner and demonstrates the ability to communicate effectively and work collaboratively with physician(s), utilizing the chain of command appropriately as needed. Assists with insurance prior authorization for procedures / transplants / medications with payers, receiving and prioritizing requests and sending clinical information for authorization of services and provides triage for all incoming calls. Maintains an adequate inventory of supplies, office supplies, patient education materials and equipment to meet clinic requirements.

Requirements

Certified Nurse Assistant (CNA) or Medical Assistant (MA) certification (if working at Primary Children's Hospital).
Basic Life Support Certification (BLS) for healthcare providers (required at Primary Children's Hospital, as needed at Intermountain Medical Center).
Demonstrated staff or customer service leadership experience.
Proficient computer skills including word processing, spreadsheet applications, email, appointment scheduling, registration, billing, and electronic medical records.
Demonstrated effective interpersonal and communication skills.
Demonstrated ability to organize, coordinate, prioritize, and work independently on projects.
Demonstrated general office skills (i.e., typing, faxing, and filing).

Nice To Haves

College course related to healthcare, business, and/or computer/information systems.
Medical Assistant certification (may be required for certain assignments).
Medical Terminology experience.
Leadership experience (e.g., providing training, coordinating work, acting as a team lead).
Experience in a Transplant Assistant or similar healthcare role (scheduling, reception, medical records, filing, prior authorization, insurance authorization, Medical Terminology, telephone triage).
Spanish speaking / interpreter skills.

Responsibilities

Serves as a communication link between patients, staff, physicians, hospital departments, or other outside health care entities.
Ensures compliance with CMS requirements for communication to families and donors.
Develops and maintains systems for data management for reporting to internal and external consumers.
Performs receptionist duties, scheduling, patient registration, chart acquisition, and telephone triage.
Acts as a prior authorization liaison and assists in securing insurance authorizations.
Uses critical thinking and problem-solving skills to provide backup assistance as necessary.
Supports Continuous Quality Improvement and customer service goals.
Works to ensure effective clinic flow, interacting with patients to gather information.
Maintains complete and timely medical records and reports.
Corresponds with patients, families, and insurance providers professionally.
Communicates effectively and works collaboratively with physicians, utilizing the chain of command.
Assists with insurance prior authorization for procedures, transplants, and medications.
Provides triage for all incoming calls.
Maintains an adequate inventory of supplies, office supplies, patient education materials, and equipment.