Live Studio Team Manager - (Night shift) - Bensalem, PA
About The Position
As a Team Manager, you will be responsible for overseeing and ensuring a professional and engaging experience is conducted by the Live Dealers and Shufflers in a streaming environment. This role involves managing, controlling, and motivating assigned Dealers and Shufflers to reach set targets and improve performance, thereby increasing the quality of service the company provides. You will ensure and monitor closely and continuously the professional level of service and other related activities in real time during the shift on the assigned gaming tables. Additionally, you will ensure the company's promotional and marketing activities are conducted with the appropriate attributes, equipment, and outfits, according to customer preferences and company policies, and keep track of their adequacy. You will follow up and summarize the daily work performance of subordinated employees following management targets, and organize team and face-to-face monthly meetings with Game presenters and/or Shufflers to provide clear and constructive feedback, discuss individual and team performances, share actual information about the company, and outline the future work plan. Motivating and inspiring assigned Dealers and Shufflers to create an environment oriented towards trust, open communication, and cohesive, positive team effort is crucial. You will also take part in the new employees’ training process, evaluate the need for new training for existing employees, and train Game presenters effectively in using communication skills to improve the customer service level in the company. Summarizing information and preparing daily reports and any other reports required by the company’s management are key responsibilities. You will act in a professional manner to maintain an orderly, positive work atmosphere, take initiative for improving operations, and deliver general feedback from operations staff, players, and licensees. Representing the company’s management and their interests, considering confidentiality and diplomacy, is essential. You must immediately report to management any significant or special incident that requires attention, and ensure game policies and procedures are observed and effectively implement changes to rules and procedures. Evaluating Dealers and Shufflers' performance and issuing employee discipline as required, along with performing additional duties as instructed, are also part of the role.
Requirements
- High school diploma or equivalent.
- At least 1 year of management experience.
- At least 1 year of gaming-related experience.
- Basic computer skills, including MS Office Suite, familiarity with Excel.
- Good cooperation skills and able to deal with potential conflicts in diverse situations.
- Maintain a professional and clear communication with employees.
- Ability to teach and explain the company's policies and procedures.
- Be able to give constructive feedback and supervise teamwork.
- Strong multitasking and decision-making skills.
- High accuracy and strong attention to detail.
- Excellent verbal and written communication skills
- Must be able to obtain a Pennsylvania Gaming License and a West Virginia Casino Employee Registration.
- To have excellent knowledge of all games provided by the company and be able to apply and explain strategies and rules employed in those games
Nice To Haves
- Must be able to work on a flexible schedule, such as holidays, overtime, and weekend availability
- Ability to work an off shift as assigned.
Responsibilities
- Manage, control, and motivate assigned Dealers and Shufflers to reach set targets and improve performance, thereby increasing the quality of service the company provides
- Ensure and monitor closely and continuously the professional level of service and other related activities in real time during the shift on the assigned gaming tables
- Ensure the company's promotional activities and marketing activities with the appropriate attributes, equipment, outfits, etc., according to customer preferences and the company’s policies, and keep track of their adequacy
- Follow up and summarize the daily work performance of subordinated employees following management targets
- Organize team and face-to-face monthly meetings with Game presenters and/or Shufflers to provide clear and constructive feedback to discuss individual and team performances, actual information about the company, and future work plan
- Motivate and inspire assigned Dealers and Shufflers to create an environment oriented to trust, open communication, and cohesive, positive team effort
- Take part in the new employees’ training process and evaluate the need for new training for existing employees
- Train Game presenters effectively use communication skills to improve the customer service level in the company
- Summarize information and prepare daily reports and any other reports required by the company’s management
- Act in a professional manner to maintain an orderly, positive work atmosphere
- Take initiative for improving operations and delivering general feedback from the operations staff, players, and licensees
- Represent the company’s management and their interests, considering confidentiality and diplomacy
- Immediately report to the management of any significant or special incident that requires attention
- Ensure game policies and procedures are observed and effectively implement changes to rules and procedures
- Evaluate Dealers and Shufflers' performance and issue employee discipline as required
- Perform additional duties as instructed
Benefits
- Annual Salary $66,000
- Quarterly Performance Bonus
- Vacation Days: 12 days
- Sick Time: 5 days
- Health Benefits: Medical, Dental, Vision, HSA/FSA, LTD/STD, Life Insurance.
- 401k Eligible after 90 days of employment with up to 4% company match
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
