Live Streaming Program Operations Manager

Apple

2d

About The Position

The Live Streaming Program Operations Manager leads operational strategy, planning, and execution across Apple’s livestream program. The role drives initiatives across business, production, technical, and external partner teams to ensure alignment, operational readiness, and successful delivery. It identifies opportunities to improve processes and build scalable operational capabilities as the program grows, while navigating organizational complexity and influencing stakeholders across functions.

The position combines strategic thinking with hands-on execution in a fast-paced, dynamic, highly collaborative environment. Responsibilities span operational leadership, campaign and studio readiness, technical solutions, process improvement, partner and resource management, and risk and stakeholder communication. The role may require travel to the Shanghai studio and evening or weekend work as needed.

Requirements

• At least 7 years of experience in operations, program management, or a related field.
• Proven track record leading complex cross-functional initiatives and driving accountability across diverse stakeholders and organizational levels.
• Ability to translate strategic objectives into actionable plans, independently drive execution, and deliver results across multiple workstreams and functional areas.
• Strong organizational judgment, problem-solving skills, and resourcefulness, including the ability to navigate ambiguity and resolve complex challenges.
• Ability to work at both strategic and tactical levels, balancing long-term priorities with hands-on execution.
• Experience developing and improving operational processes, workflows, and capabilities to support business growth and operational efficiency.
• Experience collaborating across technical, business, and operational teams to deliver integrated solutions.
• Demonstrates Apple’s values of inclusion and diversity.
• Excellent communication, stakeholder management, and organizational leadership skills.
• Ability to travel to the Shanghai studio and work evenings and weekends as needed.
• BA/BS degree in a related field.

Nice To Haves

• Experience leading operational transformation, capability development, or scaling initiatives in complex, cross-functional environments.
• Background in e-commerce, digital retail, livestreaming, production, or technology operations.

Responsibilities

• Lead complex, cross-functional operational initiatives from strategy and planning through execution and delivery.
• Establish priorities, milestones, ownership, and accountability to drive measurable outcomes.
• Drive alignment across business, production, technical, and external partner teams; manage competing priorities and dependencies; and resolve issues proactively.
• Own operational planning and readiness for livestream campaigns, special sessions, and studio operations, coordinating resources, production requirements, technical capabilities, and operational support.
• Partner with technical, production, and platform teams to optimize livestream capabilities and ensure technical solutions and infrastructure are ready and reliable.
• Identify opportunities to streamline workflows, address operational gaps, and establish scalable processes, tools, and operating models.
• Coordinate operational partnerships, resource planning, and financial processes, including contracts, procurement, and budget tracking.
• Anticipate and address operational risks, dependencies, and execution challenges.
• Provide leadership and stakeholders with clear visibility into progress, critical issues, and decisions needed to advance initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior