Live Service Coordinator
About The Position
Pearl Abyss America, Inc. is seeking a high-performing, detail-oriented, and quality-obsessed Live Service Coordinator to help accelerate our gaming reach to millions of players across all platforms (PC and Console) in North America. The video game industry is transforming how players are entertained, communicate with each other, and interact on their digital devices. Our company is looking for a Live Service Coordinator with an entrepreneurial spirit and relentless tenacity to get things done. You’ll be instrumental in conveying feedback, trends, and updates to both internal departments and our global player community to ensure a seamless and engaging gaming experience. Our Live Specialist Coordinators genuinely love video games, the players, and their communities; their passion for games helps them improve the quality of the game’s live service. In this role, you will actively coordinate between international teams, translating critical game data and community reports to ensure our live service meets the highest standards of quality. This position offers an unparalleled opportunity to ensure all of Pearl Abyss’ current and future titles will achieve North American goals.
Requirements
- Bilingual English/Korean fluency is required
- Bachelor’s degree OR proven professional translating experience
- May require evening and weekend hours
Nice To Haves
- Avid Black Desert player
- Passion for video games with an interest in MMORPGs
Responsibilities
- Coordinate effective communication between teams and offices across multiple countries to enhance collaboration and improve project execution
- Translate content updates, project plans, patch notes, community reports, and internal communication between English and Korean
- Work closely with the Live Service Specialists, Community Managers, and Customer Support to summarize and translate feedback and suggestions for game improvement from the community
- Prepare for and assist with regular game maintenance and game notice creation
- Perform other related duties and special projects as assigned
Benefits
- Healthcare plan (medical, dental, and vision) 100% covered by the company for you and up to 3 of your dependents
- Life insurance (basic, voluntary, and AD&D)
- Retirement plan (401k) – company matching up to 5%
- Pet insurance covered by the company for our employees’ pets (up to 3 pets)
- Lifestyle Wallet - $170/month individual allowance
- Tiny Human Wallet - $500/month child subsidy
- Paid time off (PTO) – vacation, sick days, public holidays, and winter break
- Family leave (maternity and paternity)
- Company-sponsored Korean classes
- Free gym access in the company office building
- Free lunch in the office
- Stocked kitchen
- Regular team outings, company events, and more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
