Live Operations Associate

Roku•Stamford, CT

13h•Hybrid

About The Position

The Live Operations Associate will support premium subscription operations, with a primary focus on building, launching, and managing subscription channels and live experiences. This role involves coordinating across internal teams and external partners to ensure a reliable, high-quality viewer experience. The associate may also support Live Events during peak periods. Work hours can vary weekly and may include nights and weekends during live events. The estimated annual base salary for this position is between $80,000 and $90,000 with additional equity. Compensation is based on factors unique to each candidate, including skill set, certifications, and geographic location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off. This position will be based in either Austin, TX or Stamford, CT and will be in office Monday - Thursday with the option to work from home on Friday.

Requirements

4+ years in the digital media space, ideally across partners of different sizes
4+ years in live online video operations with fundamentals in signal acquisition (transport streams, satellite downlink and fiber) and live workflows using SCTE markers
Experience managing Linear Programming schedules and Linear/Broadcast EPG
Experience monitoring and troubleshooting CDN-related issues
Familiarity with metadata concepts and feed formats such as XML and JSON
Advanced Excel skills and experience working in custom CMS tools
Strong communication skills with the ability to identify, prioritize, and track critical paths to resolution
Cross-functional collaboration experience with technical and business stakeholders
Structured, self-organized approach to problem solving
Knowledge of OTT and live streaming platforms and technology
Bachelor’s degree in an Engineering, or related discipline
Ownership mindset, collaborative working style, and ability to flex to nights/weekends as needed

Nice To Haves

A strong understanding of DAI/ SSAI / SCTE35 / SCTE224 Tech is a plus.
Experience working with cloud based live streaming technologies is a plus.
Understanding of DRM and other content protections schemes is a plus
Experience with live events such as premier sporting events, fashion shows and music concerts

Responsibilities

Provide operational support across multiple concurrent live streams, maintaining clear communication and fast issue triage
Orchestrate tasks among production, service partners, and on-shift support engineers with clear directions and checklists
Partner with senior engineers and cross-functional teams on high-severity issues, balancing mitigation and root-cause analysis
Deliver timely reports with key metrics, incidents, mitigations, and follow-ups
Contribute to tooling improvements; assist in testing and adoption of automation that increases operational efficiency
Manage customer notifications and workflow coordination to meet service-level agreements
Assist in training and onboarding of new Live Event staff as the team scales