Live Event Technology Staff

Milwaukee Bucks.•Milwaukee, WI

1d•Onsite

About The Position

Live Event Technology Staff is essential to setting up and supporting the wide range of technologies required for events at Fiserv Forum -- Bucks games, Marquette games, NCAA tournaments, concerts, corporate events and more! Come be part of the team that designs and supports the dozens of technology systems needed to deliver the best live sports and entertainment in Wisconsin. You'll be encouraged to learn how to manage many of these systems. We provide the training — you bring the natural curiosity, positive attitude, work ethic, and technical skills to deliver the best possible experience for Fiserv Forum's fans and guests.

Requirements

Reliable, punctual, and able to commit to early morning call times and late event nights
Comfortable working with cables, connectors, laptops, and consumer and commercial electronics
Able to follow detailed written procedures precisely and complete checklists without shortcuts
Customer service instincts and the ability to stay composed with guests during busy or frustrating moments
Able to work a variable schedule including nights, weekends, and holidays based on the event calendar
Familiarity with basic networking concepts — Ethernet, switches, patching, IP addressing, access points
Coursework or a degree in progress in information technology, networking, or a related field
Ability to lift and carry up to 50 pounds unassisted, including totes of equipment and cable
Ability to bend, kneel, crawl under tables and platforms, and work at floor level for extended periods while running and dressing cable
Ability to stand and walk for the majority of a shift, including long distances across the arena bowl and concourses
Ability to push and maneuver wheeled equipment carts and dollies, including backup shot clock dollies, across the arena floor
Ability to work in a loud, bright, crowded environment during live events

Responsibilities

Running and dressing cable on the arena floor
Deploying and connecting clock and timing equipment
Deploying network equipment and headsets
Setting up the stats tables (laptops, printers, headsets, etc)
Deploying NBA specific technology
Testing everything before handoff
Completing the internal gameday checklist
Ticket entry support: troubleshooting handheld and pedestal ticket scanners, resolving ticketing and entry issues at the gates, assisting guests with app-related ticket issues, troubleshooting x-ray screening equipment, and checking and replacing ticket pod batteries before doors and during the event
Guest service: answering guest questions about the arena — concessions locations, seating, amenities, and wayfinding
General IT and network support: responding to issues anywhere in the building during the event, including printers and toner replacement, network drops, point-of-sale and back-of-house device issues, and escalating anything beyond the scope of the shift
Strike: breaking down, coiling, and returning all court and stats equipment to the correct totes and storage locations after the event, following the SOP inventory