Live Chat Support-FullTime/PartTime
ADF Medical Services Inc.•Raleigh, NC
•Remote
About The Position
We're hiring a responsive and professional Live Chat Support agent to assist our patients and clients through our digital chat platform in real time. Whether you're looking for full-time stability or part-time flexibility — we have a schedule that works for you. If you're a fast typist with great written communication skills and a passion for helping people — this role is for you.
Requirements
- Fast typist
- Great written communication skills
- Passion for helping people
Responsibilities
- Respond instantly to patient and client inquiries through our live chat platform
- Provide accurate and helpful information on services, appointments, billing, and support
- Manage multiple live chat conversations simultaneously with speed and professionalism
- Log and document all chat interactions accurately in our CRM system
- Identify and escalate urgent or unresolved issues to the appropriate team promptly
- Deliver a consistently warm and professional patient experience in every chat
- Follow all company communication guidelines and service quality standards
- Adhere strictly to HIPAA guidelines and patient confidentiality protocols at all times
Benefits
- Competitive pay for both full-time and part-time schedules
- Health, dental & vision benefits (full-time employees)
- Paid time off & paid holidays
- Flexible shift options including evenings and weekends
- 100% remote — work from anywhere
- Supportive team environment and ongoing coaching
- Clear career growth path within ADF Medical Services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
