Live Chat Support-Fully Remote
ADF Medical Services Inc.•Las Vegas, NV
•Remote
About The Position
ADF Medical Services Inc. is hiring a responsive and professional Fully Remote Live Chat Support agent. This role involves assisting patients and clients through a digital chat platform in real time. The ideal candidate is a fast typist with excellent written communication skills and a passion for helping people online.
Requirements
- Fast typist
- Great written communication skills
- Passion for helping people online
Responsibilities
- Respond instantly to patient and client inquiries through our live chat platform
- Provide accurate and helpful information on services, appointments, billing, and support
- Manage multiple live chat conversations simultaneously with speed and professionalism
- Log and document all chat interactions accurately in our CRM system
- Identify and escalate urgent or unresolved issues to the appropriate team promptly
- Deliver a consistently warm and professional patient experience in every chat
- Follow all company communication guidelines and service quality standards
- Adhere strictly to HIPAA guidelines and patient confidentiality protocols at all times
Benefits
- Competitive pay
- Health, dental & vision benefits (full-time employees)
- Paid time off & paid holidays
- Flexible shift options including evenings and weekends
- 100% remote — work from anywhere
- Supportive team environment and ongoing coaching
- Career growth and advancement opportunities within ADF Medical Services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
