Live Chat Support-Fully Remote
ADF Medical Services Inc.•Louisville, KY
•Remote
About The Position
ADF Medical Services Inc. is seeking a responsive and professional Fully Remote Live Chat Support agent to assist patients and clients through their digital chat platform in real time. This role is ideal for individuals who are fast typists with excellent written communication skills and a passion for helping people online. The position is part of the Customer Support & Patient Services Department and offers both Full-Time and Part-Time options.
Requirements
- Fast typist
- Great written communication skills
- Passion for helping people online
Responsibilities
- Respond instantly to patient and client inquiries through our live chat platform
- Provide accurate and helpful information on services, appointments, billing, and support
- Manage multiple live chat conversations simultaneously with speed and professionalism
- Log and document all chat interactions accurately in our CRM system
- Identify and escalate urgent or unresolved issues to the appropriate team promptly
- Deliver a consistently warm and professional patient experience in every chat
- Follow all company communication guidelines and service quality standards
- Adhere strictly to HIPAA guidelines and patient confidentiality protocols at all times
Benefits
- Competitive pay
- Health, dental & vision benefits (full-time employees)
- Paid time off & paid holidays
- Flexible shift options including evenings and weekends
- 100% remote — work from anywhere
- Supportive team environment and ongoing coaching
- Career growth and advancement opportunities within ADF Medical Services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
