Live Chat Support Agent
Qureos Inc•Houston, TX
•Onsite
About The Position
We are seeking a highly motivated and customer-focused Live Chat Support Agent to join our growing team in Houston, Texas. As a Live Chat Support Agent, you will be responsible for providing efficient and effective support to our customers through live chat. The ideal candidate must have excellent communication skills, a strong customer service orientation, and the ability to work in a fast-paced environment.
Requirements
- High school diploma or equivalent, college degree preferred
- Minimum of 1 year of customer service experience, preferably in a fast-paced environment
- Excellent verbal and written communication skills
- Proficient in computer skills, including typing and navigating multiple systems simultaneously
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving skills and ability to think on your feet
- Flexibility to work varying shifts, including weekends and holidays if needed
Responsibilities
- Respond to customer inquiries and provide support through live chat in a timely and professional manner
- Identify and troubleshoot customer issues, provide solutions and escalate to the appropriate team if needed
- Maintain accurate and detailed records of customer interactions and transactions
- Collaborate with team members to continuously improve the overall customer experience
- Stay up-to-date with product knowledge and company policies to provide accurate information to customers
- Meet and exceed customer satisfaction goals and metrics
Benefits
- Competitive salary and benefits package
- Opportunities for growth and career advancement
- A positive and dynamic work environment
- Continuous training and support to improve your skills and knowledge
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
