Remote Live Chat Support Agent

Burjline Builders • Doral, FL

6d • $25 - $33 • Remote

About The Position

Lars Courier, Inc. is seeking a professional and customer-oriented Remote Live Chat Support Agent to join our growing customer support team. In this role, you will serve as the primary point of contact for customers through live chat and email, providing prompt assistance with shipment inquiries, account questions, delivery updates, and general support. The ideal candidate is an excellent communicator with strong typing skills, attention to detail, and the ability to resolve customer concerns while delivering a positive customer experience.

Requirements

• High school diploma or equivalent required.
• Excellent written communication, grammar, and typing skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to manage multiple customer conversations simultaneously.
• Proficiency with Microsoft Office Suite, Google Workspace, and CRM software.
• Ability to work independently in a fully remote environment.

Nice To Haves

• Associate's degree in Business Administration, Communications, or a related field is preferred.
• Minimum of one year of customer service, live chat, or call center experience preferred.
• Previous experience with live chat platforms such as Zendesk, LiveChat, Intercom, or Salesforce Service Cloud.
• Experience supporting customers in the logistics, transportation, e-commerce, or courier industry.
• Familiarity with shipment tracking systems and customer relationship management software.
• Previous remote work experience.

Responsibilities

• Respond promptly and professionally to customer inquiries through live chat, email, and online messaging platforms.
• Provide shipment tracking information, delivery updates, and service information.
• Assist customers with account inquiries, order status, and general service questions.
• Resolve customer concerns efficiently while maintaining a high level of customer satisfaction.
• Escalate complex issues to the appropriate department when necessary.
• Document customer interactions accurately within the company's CRM and support systems.
• Follow up with customers to ensure issues have been resolved.
• Collaborate with operations, dispatch, and customer service teams to provide accurate information.
• Maintain productivity, response time, and quality assurance standards.
• Perform additional administrative and customer support duties as assigned.

Benefits

• Competitive pay of $25.00 - $33.00 per hour, based on experience and qualifications.
• Fully remote work environment.
• Paid training and ongoing professional development.
• Paid time off and company-recognized holidays.
• Opportunities for career growth and advancement.
• Employee assistance and wellness programs.
• Supportive and collaborative team culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED