Live Captioning/Streaming Project Manager - Contractor

Keywords Studios•San Francisco, CA

About The Position

Keywords Studios is a renowned provider of services for the global gaming and media industries. We are currently seeking a Live Captioning Project Manager to join our dynamic team. As the Live Captioning Project Manager, you will play a pivotal role in planning, coordinating, and overseeing live captioning/streaming projects across various platforms. You will ensure that all projects are delivered on-time and meet the highest standards of quality. This role requires excellent organizational skills, attention to detail, and a passion for accessibility in media.

Requirements

Proficiency in live streaming platforms and encoders (e.g., OBS, Wirecast, vMix, Wowza, Restream).
Knowledge of RTMP, HLS, WebRTC, and other video streaming protocols.
Experience with CDN services (e.g., Akamai, Cloudflare) for optimized content delivery.
Familiarity with server-side and client-side streaming architectures.
Strong understanding of real-time captioning technologies, including stenography, CART (Communication Access Realtime Translation), and automated speech recognition (ASR).
Experience with captioning tools such as Ai-Media, EEG Falcon, CaptionSync, StreamText, or similar software.
Knowledge of caption file formats (SRT, VTT, SCC) and best practices for caption positioning, timing, and quality.
Proven ability to troubleshoot audio/video quality issues, latency, synchronization problems, and captioning delays.
Familiarity with video codecs, streaming resolutions, and bitrates for optimal performance.
Knowledge of accessibility standards such as ADA, WCAG, FCC guidelines, and country-specific live captioning regulations.
Experience with accessibility features in live streaming platforms (closed captions, transcripts, audio descriptions).
Ability to manage multiple projects simultaneously, prioritize tasks, and work under tight deadlines.
Strong communication and leadership skills to collaborate with teams and stakeholders across different time zones.

Nice To Haves

Bachelor’s degree in IT, Broadcast Engineering, Media, or related field.
3+ years of experience in live streaming, captioning, or a related technical project management role.

Responsibilities

Manage and oversee live captioning and streaming projects from conception to completion, ensuring on-time and high-quality delivery.
Collaborate with cross-functional teams (broadcast, engineering, IT, and accessibility) to define project requirements, timelines, and deliverables.
Lead the configuration and deployment of streaming infrastructure, captioning tools, and platforms (e.g., OBS, Wirecast, YouTube Live, Twitch, Zoom, etc.).
Ensure adherence to accessibility standards (e.g., ADA, WCAG) and compliance with live captioning and subtitling regulations.
Troubleshoot and resolve technical issues in real-time during live broadcasts, ensuring minimal downtime and smooth operations.
Develop and implement workflows for integrating live captions, transcripts, and translations with live-streamed content.
Manage relationships with third-party vendors, freelancers, and captioning service providers.