Live Answer Coordinator - BWG W (FT)

Columbus Regional Healthcare System•Whiteville, NC

2d•Onsite

About The Position

At Columbus Regional Healthcare System, we offer professional growth and advancement for every employee. Working at CRHS allows you to have the intimate hospital feel while still being provided with the large healthcare system resources. Hiring a Live Answer Coordinator for Baldwin Woods OB/GYN Whiteville.

Requirements

High school graduate or equivalent.
Medical secretarial and customer service experience required.
At least 1 year in a medical office setting with experience in appointment scheduling and managing patient phone calls required.
Must have experience with basic computer applications, multiple line phones and basic office machines.

Nice To Haves

Associate degree in healthcare related field.
Certified as Medical Office Asst.
Certified as a Medical Office Assistant or Medical Office Assistant is a plus.
CMAA.

Responsibilities

Assist one or more groups of physicians, mid-level providers and clinical/non-clinical staff.
Ensure competent and accurate appointment scheduling.
Maintain the efficient flow of all incoming calls for the practice(s).
Provide appropriate screening, handling and routing of all incoming phone calls.
Ensure patient messages are taken appropriately with pertinent information in the phone messaging applications.