Litigation Management Support Specialist

BP&C•Chicago, IL

4d•Onsite

About The Position

We are looking for a highly capable Litigation Management Support Specialist to join our team and bring our overall litigation program to the next level to work from our Chicago, IL office. Alternatively, this role can work from our offices in Albany, NY, Los Angeles, CA, New York City, NY, Omaha, NE, or Richmond, VA. This position reports into the SVP of Global Claims Operations who is based in Georgia. Employees in this role are required to accurately record all hours worked and submit timesheets in accordance with company policy. Overtime may be assigned as business needs dictate, and employees are expected to work overtime when required. This is a 100% in-office position. Candidates must be able to work on-site at a designated company office during standard business hours.

Requirements

An advanced knowledge of litigation management and exceptional customer service, typically achieved through:
Bachelor’s degree from an accredited university is strongly preferred.
A paralegal certification is also strongly preferred.
Equivalent years of prior work experience in addition to those stated below can substitute for either the Bachelor’s degree or paralegal certification.
Six years’ prior experience focused on customer service, data gathering and analysis, and support of a litigation function.
Proficiency in MS Office Suite (particularly Access and Excel).
Prior experience with an Enterprise Legal Management (ELM) platorm such as Passport (preferred) or TyMetrix 360 (T360), etc.
Prior experience with data profiling software is required, specifically:
Ability to read and understand SQL code / MS SQL Server / Oracle.
Ability to utilize IBM Cognos Query and Power BI in order to generate reports.
Experience with data mining and profiling along with an ability to perform analysis across data groups
Getting the job done in a non-bureaucratic, resourceful manner.
Creating culture of accountability ensuring the delivery of world-class products and services
Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers’ ability to be profitable).
A strong focus on execution in getting things done right.
Proven ability to consistently produce and deliver expected results to all stakeholders by:
Finding a way to achieve success through adversity
Being solution (not problem) focused
Must have excellent communication skills and the ability to build lasting relationships.
Exhibit natural and intellectual curiosity in order to consistently explore and consider all options and is not governed by conventional thinking.
Desire to work in a fast-paced environment.
Excellent evaluation and strategic skills required.
Must possess a strong customer focus.
Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.
The ability to read, speak, and write English fluently is required.
Polished and professional telephone communication skills are essential.
Polished and professional written and verbal communication skills.
Presents information clearly, concisely, and accurately.
Demonstrates inner strength.
Has the courage to do the right thing and demonstrates it on a daily basis.
Must demonstrate a desire for continued professional development through continuing education and self-development opportunities.
Applicants must be legally authorized to work in the United States.
At this time, we are not able to sponsor or assume sponsorship of employment visas.

Nice To Haves

Prior experience with an Enterprise Legal Management (ELM) platorm such as Passport (preferred) or TyMetrix 360 (T360), etc.

Responsibilities

Under close supervision and guidance, works within narrowly defined limits to generate a regular cadence of legal spend reports via our e-billing and matter mgmt. application, Passport.
Utilize technical data skills and applications (Oracle, SQL Server, IBM Cognos Query, Power BI, Excel) to aggregate contents with historical source system, Snowflake and Bottomline data.
Act as an internal consultant to our Claims Management team so they can be mindful of the legal spend on claims files. This involves aggregating, analyzing, extrapolating, and manipulating data and in order to identify trends to understand where there are gaps or identify exceptional firms to be used more broadly in areas where they are particularly effective.
Use foundational legal concepts (ALAE ratios, Legal spend ratios, Timekeeper rates, Phase Coding and Budgeting, Legal tasks and required efforts, Appeal process) to analyze spend data and highlight trends, accomplishments and areas for improvement.
At the direction of Claims leadership, analyze UTBMS codes and associated claims data to determine most effective areas of spend.
Interface with vendor legal bill review and account team to rectify errors and ensure timely invoice processing.
Manage firm relationships within Passport by handling tasks such as firm onboarding, adding and updating firm information within Passport. Additionally, input approved rate revisions.
Panel management liaison – manage outside panel counsel, including but not limited to inclusion of firm on panel, addition or removal of panel counsel, and in collaboration with claims leaders, appropriately assign panels to appropriate panel lists.
Coordinate systems training and support for Passport with appropriate SME.
Resolve issues that are generalized and typically not immediately evident, but typically not complex and within immediate job area.