Litigation IT Systems Administrator

University of Colorado•Denver, CO

12d•$87,000 - $93,000•Hybrid

About The Position

Join Our Team and Make a Difference in Higher Education! At the System Administration office at the University of Colorado, we are dedicated to building a workplace where everyone feels valued, supported, and empowered to thrive. Our office is committed to fostering a culture where employees find community, a sense of belonging, and the opportunity to contribute meaningfully to our mission and purpose. By joining our team, you’ll have a direct impact on shaping the future of higher education. In addition to the Office of the Board of Regents, the University of Colorado’s system administration includes 19 units that provide essential services to CU’s campuses in Aurora, Boulder, Colorado Springs, and Denver, as well as the Office of the President. While not a part of any one campus, we are proud to serve in the centralized office for the University system. Together, we ensure CU continues to deliver outstanding education, groundbreaking research, and valuable service to our communities. We believe in creating an environment where the unique experiences and perspectives of everyone are embraced, enriching the work we do and the strategic outcomes we pursue. If you’re passionate about making a difference, contributing to a dynamic team, and supporting a mission that matters, we encourage you to apply and be part of our journey. Learn more about CU System Administration. University Counsel has a dual report to the Board of Regents and the President of the University and includes several legal functions that provide an array of services to the University of Colorado system. The Office of the University Counsel provides legal advice to the Board of Regents, the president, system administration and the campuses. The Litigation IT Systems Administrator is a member of and the key technical resource for University of Colorado (CU) Office of University Counsel. This position is responsible for the implementation, administration, and maintenance of the technology platforms that support the business and legal processes of the Office. This position must be proficient in the areas of electronic discovery reference model (EDRM), E-Discovery software applications, and Office 365 (including their E-Discovery module). Priorities for day to day work and ongoing projects are set by University Counsel and carried out in conjunction with the Office of Information Security (OIS), University Information Services (UIS), and CU’s campus information technology (IT) Security Principals. The incumbent in this position must exercise a high degree of independence and autonomy. This position will also be responsible for coordinating cross-campus E-Discovery platforms, processes, and responses as well as consulting with our legal teams for case and matter management expertise. This position reports to the Senior Associate Counsel, Litigation, in the Office of University Counsel and is exempt from the State of Colorado Classified Staff System.

Requirements

Bachelor’s degree from an accredited institution of higher education, or equivalent professional experience (professional experience may be substituted for the educational requirement on a year-for-year basis)
Five (5) years’ experience performing software administration duties, which includes
eDiscovery review software
Crafting, validating, and running Boolean searches
Providing technical support
Developing and maintaining standards
Testing and debugging upgrades
Collecting and exporting data
Processing and transferring data
Executing document productions
Proficiency in crafting, validating, and running Boolean searches
Expert knowledge of Electronic Discovery Reference Model (EDRM) and related functions
Expert knowledge of information technology service management (ITSM) principles and best practices
Expert computer skills, including the ability to utilize Microsoft Office programs (i.e. Word, Excel, PowerPoint, Outlook, etc.) and learn and experiment with new software and systems
Interpersonal skills, including the ability to facilitate interaction, communication, and teamwork between others
Oral, written, and listening communication skills, including the ability to accurately interpret what others are saying and convey messages, information, concepts, and details accurately and clearly
Collaboration skills, including the ability to work with others from different areas and backgrounds to reach a common goal
Organizational skills, including the ability to set and meet goals and deadlines, manage appointments, create schedules, coordinate and facilitate meetings, and make decisions
Analytical and problem-solving skills, including the ability to examine and summarize data and trends in order to resolve issues and produce results
Evaluative skills, including the ability to assess information for reliability, validity, and relevance
Critical thinking skills, including the ability to identify problems, questions, and assumptions; establish significance; and understand logical connections between ideas
Customer service skills, including the ability to actively listen, address customer needs, defuse tense situations, and maintain an open, flexible, and friendly demeanor
Ability to deliver a high level of commitment to customer service
Ability to work effectively both independently and in teams
Ability to work well with different constituents at all levels, including top management and user representatives, as well as with both internal and external constituents
Ability to import and export mailboxes from O365
Ability to train staff on the use of software applications

Nice To Haves

Seven (7) years’ experience performing software administration and support duties, as indicated above
One (1) year of experience in a team lead or supervisory role, which may include assigning and reviewing the work of others, providing guidance to internal and external team members, and/or assisting management with developing policies and procedures (this requirement may be substituted by formal leadership training)
Experience in Higher Education
Experience with legal or litigation support
Experience with one or more of the following:
Enterprise software programming and queries
Supporting enterprise level Legal Hold software
Relativity eDiscovery review software
Adobe Acrobat X Pro
Web-based software applications
Matter Management software – Team Connect preferred
Law ToolBox software

Responsibilities

Serve as the primary subject matter expert for e-discovery and Colorado Open Records Act (CORA) related issues which shall include the following:
Perform or facilitate the data collection from CU campuses, as required as part of a legal hold process.
Develop and maintain policies and procedures, as well as security standards with the Office of Information Security and IT Security Principals on each campus regarding the placement and export of a legal hold data to maintain the highest level of confidentiality at all times.
Prepare and transfer data to the approved eDiscovery vendor when required.
Troubleshoot any technical problems during the collection or transfer of legal hold data.
Work closely with the assigned paralegal and attorney for each case to determine the best manner in which the data should be presented for review.
Process data inside eDiscovery Review application and generate productions.
Facilitate the destruction of all sensitive data from the secure server as required.
Serve as the primary technical expert for software administration including:
Work internally to schedule software upgrades.
Test and de-bug upgrades before moving into production.
Install desktop plug-ins for end-users.
Troubleshoot basic software errors and problems for legal staff.
Escalate software errors and problems to Customer Support or the UIS Business Applications Manager as appropriate.
Provide technical expertise in recommending and implementing both eDiscovery and legal support related software and hardware solutions.
Provide technical assistance to legal staff for meetings, hearings, depositions, and trial.
Prepare and maintain documentation for projects and administration tasks.
Provide and facilitate training for IT Security and Legal staff in areas of responsibility.
Coordinate with cross-campus IT personnel on technical e-discovery matters
Consult with our legal team on case matter management

Benefits

No-cost or low-cost medical & dental plan options, some inclusive of IVF assistance.
Disability, Life, Vision Insurance options.
Multiple retirement planning options including a mandatory 401(a) plan where CU contributes 10%25 of your gross pay, a 401k or 403b plan and a 457 deferred compensation plan.
Pre-tax savings plans, such as Health care and Dependent care flexible spending accounts.
Ample sick and vacation leave, along with at least 12 paid holidays. This includes a dedicated week off for winter break.
6 weeks of parental leave to adjust to the joys of parenthood.
A tuition benefit program for you and/or your dependents.
Free RTD EcoPass and free onsite parking at our 1800 Grant Street Office.
Many additional perks & programs with the CU Advantage.
Additional taxable fringe benefits may be available.