Litigation Intake Specialist

Greystar Management Services • Carolina, SC

6d • Remote

About The Position

The Litigation Intake Specialist is part of Greystar’s Triage Tiger Team within Legal Operations. The role intakes Service of Process and legal inquiries from sources including Greystar’s registered agent, employees, property owners and clients, and residents. The specialist enters matter details into TyMetrix 360 and triages each matter to the appropriate Greystar team members for resolution.

The position requires accurate, timely handling of legal matters and deadlines, professional and supportive communication, and adherence to documented procedures and templates. The specialist also helps ensure clean handovers to litigation team members, coordinates legal firm registration in TyMetrix 360, and supports new users and evolving team projects.

Requirements

• Bachelor’s degree.
• Paralegal certification.
• At least 6 years of paralegal experience focused on litigation intake or litigation team support.
• Experience working with legal matter management systems.
• Strong attention to detail.
• Working knowledge of paralegal practice and civil litigation, including civil litigation procedures and core tasks.
• Ability to understand task purpose, recognize problems, anticipate next steps, and know when to escalate.
• Excellent communication skills and grammar, including professional, accurate, and actionable email writing.
• Excellent judgment and ability to identify when processes or templates need refinement or nuance.
• Reliable attendance and adherence to the scheduled workday.
• Strong knowledge of legal matter types, including demand letters, disputes, employment litigation, bankruptcy, debt recovery, liens, wage garnishments, habitability, housing, notices of intent, personal injury, construction and development issues, small claims court, and subpoenas.
• Understanding of response time sensitivity and which matters need immediate escalation.
• Demonstrated accuracy and quality in a high-volume, deadline-driven environment.
• Proficiency with Microsoft Office applications.
• Ability to work in a fast-paced environment and prioritize.

Nice To Haves

• Experience with TyMetrix 360 from Wolters Kluwer is preferred.

Responsibilities

• Follow documented Team Standard Operating Procedure guides and the Team Messaging Library consistently; escalate unique situations to a supervisor.
• Respond to inquiries positively and supportively using approved Team Messaging Library templates and a client-relations, solution-oriented approach.
• Enter legal matters accurately into TyMetrix 360.
• Assess matter type and stage correctly and update matters with property details.
• Identify, calendar, and verify response deadlines, court dates, and related events from Service of Process documents.
• Triage matters to the appropriate Greystar employees using standardized templates.
• Track responses to confirm clean handovers to litigation team members.
• Coordinate legal firm registration into TyMetrix 360.
• Support team members who are new users of a legal matter management system.
• Support projects and perform other duties as assigned.
• Identify open tasks, follow up on pending matters, and take ownership of assignments.
• Self-review work, correct errors promptly and transparently, and respond constructively to coaching and quality feedback.
• Proactively suggest process improvements to team leadership when process flows or templates may need refinement.

Benefits

• Competitive medical, dental, vision, disability, and life insurance benefits.
• Low-cost (free basic) medical coverage for employee-only plans.
• Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service; additional vacation accrues with tenure.
• Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
• Six-week paid sabbatical after 10 years of service and every five years thereafter.
• 401(k) with company match up to 6% of pay after six months of service.
• Paid parental leave.
• Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
• Employee Assistance Program.
• Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
• Charitable giving program and benefits.
• Corporate role may be eligible for a quarterly or annual bonus based on individual and company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior