Litigation and Collections Administrative Specialist

FORUM Credit Union•Fishers, IN

About The Position

FORUM Credit Union is seeking a detail-oriented and dependable Litigation & Collections Administrative Specialist to support all areas of the Collections department, including early-stage collections, mid-stage collections, and litigation. This role provides administrative and operational support to the Collections team by processing documentation, maintaining collection records, coordinating attorney referrals, monitoring workflows, and assisting with a variety of department functions to ensure efficiency and accuracy.

Requirements

High School Diploma, GED, or equivalent.
One to three years of similar or related experience.

Nice To Haves

Takes ownership of responsibilities and is committed to delivering results.
Has a keen eye for detail and enjoys ensuring work is accurate, complete, and compliant with established procedures.
Is service-minded and enjoys supporting both internal teams and members with a high level of care and professionalism.
Thrives in an environment where organization, efficiency, and meeting deadlines are important.
Takes pride in producing high-quality work and continually looks for ways to improve processes and outcomes.

Responsibilities

Prepare attorney demand letters, judgment referrals, and replevin referrals, including gathering required documentation and completing affidavits of debt.
Retrieve, organize, and distribute collection and FORUM documents to the appropriate departments while maintaining accurate member records and documentation within collection systems.
Monitor and process a variety of collection workflows, including deferrals, fee waivers, transfers, phone number removals, field visit requests, line of credit closures, SAP requests, and eSign requests.
Review large payments for potential fraud concerns and document returned payments on member accounts.
Post payments, review and offset member accounts, and provide operational support to the Collections team.
Retrieve Adobe-generated documents and route them to the appropriate departments for processing.
Manage mail return workflows, updated email address batches, direct drop voicemail software results, and collector promise-to-pay tracking.
Support departmental goals by assisting with additional administrative and operational tasks as needed.