Litigation Account Specialist

OneMain Financial • Evansville, IN

1d • Onsite

About The Position

The Litigation Account Specialist will be responsible for servicing clients on past due accounts and performing preliminary research on unidentified payments. They will use independent judgment to make surface decisions and resolve some situations. The chosen candidate will learn and perform one or more of the following functions: Maintaining compliance with FDCPA and state regulations, placing accounts referred for litigation with an active attorney firm, monitoring litigation cases and following up with OneMain attorneys, taking inbound calls from customers and third parties regarding the status of an active or inactive litigation account, maintaining account documentation and following up as necessary, providing outstanding customer service to customers, 3rd parties, and OneMain employees, providing analysis on unidentified payments, misapplied payments, as well as system rejects and processing payments, processing vendor invoices while staying within 30-day compliance, processing paid/settled accounts and completing balance research, completing manual or requesting judgment satisfactions on settled/paid accounts and following up with courts/attorney firms, analyzing customer and branch needs/requests and making determinations as to the best method of resolving those issues, communicating with OneMain personnel (branch, headquarters, central servicing), and vendors, processing incoming and returned physical mail, and processing electronic mail (email, fax, etc.).

Requirements

• High School Diploma or GED
• Strong phone and communication skills
• Proficiency in basic Microsoft Office applications (Excel, Word and Power Point)
• 1 year experience in bookkeeping, customer service, cashiering, collections preferred
• Ability to work well under pressure and meet goals in a fast-paced environment
• Quick thinker with creative research skills
• Ability to maintain confidentiality with sensitive information

Nice To Haves

• Consumer, Personal lending background would be a plus

Responsibilities

• Servicing clients on past due accounts
• Perform preliminary research on unidentified payments
• Maintain compliance with FDCPA and state regulations
• Place accounts referred for litigation with an active attorney firm
• Monitor litigation cases and follow up with OneMain attorneys
• Take inbound calls from customers and third parties regarding the status of an active or inactive litigation account
• Maintain account documentation and follow up as necessary
• Provide outstanding customer service to customers, 3rd parties, and OneMain employees
• Provide analysis on unidentified payments, misapplied payments, as well as system rejects and process payments
• Process vendor invoices while staying within 30-day compliance
• Process paid/settled accounts and complete balance research
• Complete manual or request judgment satisfactions on settled/paid accounts and follow up with courts/attorney firms
• Analyze customer and branch needs/requests and make determinations as to the best method of resolving those issues
• Communication with OneMain personnel (branch, headquarters, central servicing), and vendors
• Process incoming and returned physical mail
• Process electronic mail (email, fax, etc.)

Benefits

• Health and wellbeing options for team members and their dependents
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Continuing education
• Bonus eligible
• Paid time off
• Paid volunteer time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED