Litigated Claims Specialist, General Liability (Dedicated Account)

Zurich North America•Addison, IL

10d•Hybrid

About The Position

Zurich North America is seeking a skilled Claims Specialist to handle Commercial General Liability (CGL) litigated files within our dedicated team for one of our largest customers! If you're passionate about resolving complex issues, collaborating with sharp legal and business minds, and delivering outstanding service to clients, this role could be the next exciting step in your career. The selected candidate should be able to report on a hybrid work schedule to one of these Zurich offices: Addison, TX; and Rocky Hill, CT. In this dynamic role, you'll manage and resolve high-exposure, multi-party commercial general liability claims. Using your litigation expertise and strategic mindset, you will: * Handle complex litigated claims from start to finish with a focus on quality, efficiency, and service excellence. * Partner closely with internal and external counsel, underwriters, and risk professionals. * Provide clear, timely communication to customers and stakeholders throughout the claim process. * Ensure claims are handled in accordance with regulatory standards and company protocols. You’ll be empowered to own your claims portfolio while contributing to Zurich’s commitment to industry leadership and customer trust.

Requirements

Bachelor’s Degree and 3+ years of experience in Claims or Insurance OR Zurich Certified Insurance Apprentice, including an associate degree, with 3+ years of experience in Claims or Insurance OR Completion of Zurich Claims Training Program with 2+ years of experience in Claims or Insurance OR High School Diploma or Equivalent with 5+ years of experience in Claims or Insurance
Must obtain and maintain required adjuster license(s)
Knowledge of insurance regulations, markets, and products
Proficiency in Microsoft Office

Nice To Haves

5+ years of experience handling Commercial General Liability claims
5+ years of experience handling litigation management
Work experience working with a carrier
Effective verbal and written communication skills
Strong analytical, critical thinking, and problem-solving skills
Excellent time management, prioritization, and multi-tasking abilities
Experience in team collaboration and building cross-functional relationships
Proficiency in explaining complex financial and actuarial concepts
Ability to assess the scope and exposure of moderately complex claims
Expertise in the reserving process for indemnity and expenses
Capability to develop and execute negotiation strategies
Skill in identifying nuances in customer and business partner interactions
Proficiency in presenting claim resolution information to stakeholders

Responsibilities

Handle complex litigated claims from start to finish with a focus on quality, efficiency, and service excellence.
Partner closely with internal and external counsel, underwriters, and risk professionals.
Provide clear, timely communication to customers and stakeholders throughout the claim process.
Ensure claims are handled in accordance with regulatory standards and company protocols.