Listing Squad Captain

Check Out My Card•Algona, WA

2d•Onsite

About The Position

Listing Squad Captain It’s a great time to join COMC – Millions of Cards. Endless Joy. Our industry is thriving, and at COMC we ’ re building a team that ’ s passionate about using cutting-edge technology to enhance the joy of collecting sports trading cards while expanding into new categories. We ’ re committed to delighting our customers — collectors, consigners, and enthusiasts alike — by delivering innovative, engaging, and enjoyable experiences at scale.

Requirements

Strong attention to detail and accuracy in all tasks.
Excellent verbal and written communication skills.
Strong interpersonal and conflict resolution skills.
Comfortable using computers and standard software, including Microsoft Office applications such as Outlook, Teams, and Excel.
Ability to learn new systems, tools, and procedures quickly.
Ability to prioritize tasks, meet deadlines, and adapt in a fast-paced operational environment.
Demonstrates reliability, accountability, professionalism, and a proactive team-oriented mindset.
Ability to motivate, coach, and support team members effectively.
High School Diploma or GED required; additional education is a plus.
Experience in production, operations, fulfillment, warehouse, or trading card-related environments required.

Nice To Haves

Experience using Microsoft Office and related workplace communication tools preferred.
Prior leadership, team lead, or supervisory experience preferred.

Responsibilities

Uphold COMC values, quality standards, and exemplify C.A.R.D. culture.
Be a willing and collaborative partner in supporting all areas of the organization.
Maintain a high level of confidentiality.
Perform other duties as assigned.
Continue to handle the responsibilities outlined in the Listing Generalist or Listing Specialist role, as applicable.
Gain experience in, and provide redundancy for, the following areas: Production
Understand and execute departmental priorities and SLAs, ensuring goals are consistently met while proactively communicating risks or obstacles to leadership.
Consistently meet agreed-upon deadlines for weekly and monthly reporting.
Create, maintain, evaluate, and improve squad metrics and standards, recognizing the need for ongoing process evolution and operational efficiency.
Coach team members on proper card handling techniques and production expectations to support quality and productivity goals.
Explore opportunities for innovation and collaborate with leadership on process improvements that align with COMC values and operational objectives.
Resolve issues reported by squad members in a timely, professional, and effective manner.
Support the implementation of new or updated policies, procedures, and operational processes.
Ensure all inventory and cards are handled and processed securely and accurately.
Build and maintain a cohesive, engaged, and collaborative squad culture.
Communicate effectively and professionally with squad members, peers, and leadership.
Invest in squad development to support engagement, morale, and long-term success.
Prepare for and facilitate daily huddles and team communications.
Conduct regular one-on-ones and provide timely, constructive, and positive feedback.
Partner with leadership to identify and support professional development opportunities for squad members.
Address performance and disciplinary matters professionally, consistently, and in a timely manner.
Review and approve timesheets accurately and on schedule.
Support training, retraining, and onboarding initiatives for squad members.
Assist with interviewing, hiring, onboarding, and training activities as needed.
Provide support to other squads, Squad Captains, and leadership teams as business needs require.
Be available to work extended, alternate, or weekend hours when operational needs arise.