LIS Systems Analyst II - Galveston (Blood Bank-SCC SoftBank Exp)

University of Texas Medical Branch (UTMB)•Galveston, TX

About The Position

To provide intermediate analysis and documentation of existing hospital and administrative procedures and recommend alternative procedures for improvement of work flow, either manual or automated, maximizing productivity and controlling costs. This role involves providing daily operational support for LIS applications, including issue investigation, troubleshooting, and resolution. It also includes supporting Blood Bank system-related build, maintenance, testing, validation, and downtime procedures, as well as assisting with LIS system upgrades, patches, enhancement requests, and workflow changes. The analyst will monitor and resolve interface-related issues between LIS, middleware, instruments, Epic, and external systems, and work with laboratory departments to review, document, and improve system workflows. Participation in testing and validation for new instruments, interfaces, orderables, result components, rules, and system changes is also a key responsibility. Maintaining accurate documentation for system build, testing evidence, procedures, and support workflows, and coordinating with vendors and internal IT teams for application issues, access requests, system changes, and project support are also part of the role. Additionally, the analyst will assist with regulatory readiness by supporting audit requests, validation documentation, and corrective action follow-up, and provide end-user support, training assistance, and communication during system changes or operational issues. On-call or after-hours support may be required for critical LIS operational issues, and support for reporting, data extraction, and operational analysis requests related to LIS and laboratory workflows is expected.

Requirements

Bachelor's degree or equivalent in related field
Three years related experience
Ability to work with laboratory staff, IT teams, vendors, and operational leadership to support system issues, upgrades, validations, and workflow improvements.
Experience with system testing, build documentation, issue tracking, and change control processes.
Strong analytical, communication, and problem-solving skills with the ability to prioritize operational needs.

Nice To Haves

Experience working with Blood Bank systems, preferably SoftBank/ SCC SoftBank.
Knowledge of Blood Bank workflows, including specimen processing, product management, compatibility testing, transfusion documentation, and result reporting.
Experience supporting LIS applications in a hospital or clinical laboratory environment.
Familiarity with Epic Beaker, instrument interfaces, middleware, and laboratory system troubleshooting is preferred.
Understanding of regulatory and compliance requirements related to laboratory and Blood Bank operations.

Responsibilities

Plans the study of current departmental systems.
Gathers and organizes information on system including present operating procedures.
Analyzes data and considers all available solutions, either manual or automated.
Organizes and documents study and prepares recommendations for implementation of new systems.
Conducts operational effectiveness reviews.
Conducts preliminary survey of vendor solutions.
Adheres to internal controls established for department.
Performs related duties as required.
Provide daily operational support for LIS applications, including issue investigation, troubleshooting, and resolution.
Support Blood Bank system-related build, maintenance, testing, validation, and downtime procedures.
Assist with LIS system upgrades, patches, enhancement requests, and workflow changes.
Monitor and resolve interface-related issues between LIS, middleware, instruments, Epic, and external systems.
Work with laboratory departments to review, document, and improve system workflows.
Participate in testing and validation for new instruments, interfaces, orderables, result components, rules, and system changes.
Maintain accurate documentation for system build, testing evidence, procedures, and support workflows.
Coordinate with vendors and internal IT teams for application issues, access requests, system changes, and project support.
Assist with regulatory readiness by supporting audit requests, validation documentation, and corrective action follow-up.
Provide end-user support, training assistance, and communication during system changes or operational issues.
Participate in on-call or after-hours support as needed for critical LIS operational issues.
Support reporting, data extraction, and operational analysis requests related to LIS and laboratory workflows.