Liquor Department Manager
About The Position
The Liquor Department Manager is responsible for managing and controlling the operations of the Liquor Department, supervising team members, and ordering merchandise. The role requires ensuring excellent guest service, product quality, and selection, while providing knowledgeable recommendations and maximizing sales. This includes engaging guests on wine, spirits, and beer selections to accompany any occasion and creating an enjoyable shopping experience. The manager will also advise and train team members on Liquor Department basics to ensure guest satisfaction and needs fulfillment. Wine Stewards are expected to work during peak selling periods, including weekends, evenings, and holidays.
Requirements
- Requires taking and passing of certification training program and continued ongoing training.
- Must be of the legal age for consumption of alcoholic beverages in the jurisdiction in which they are employed.
- Requires good communication skills, good leadership and interpersonal skills, and the ability to maintain composure in dealing with customers and co-workers.
- Must have knowledge of types, alcohol content, uses, and care of liquor department products.
- Requires an awareness of popular drink recipes.
Responsibilities
- Build and encourage superior guest service, providing continuous attention to guest needs in a prompt, courteous, and friendly manner.
- Engage in suggestive selling and other sales techniques with knowledgeable suggestions and professionalism.
- Utilize social media tools to help drive guest loyalty and sales.
- Be knowledgeable on Wine regions, grapes, vineyards, and vintages from all over the world and offer appropriate suggestions for food pairings.
- Be acquainted with Spirits and spirit cocktails, having knowledge of recipes and ingredients.
- Maintain a good knowledge of Beer, Party Planning, and familiarity with the entire store’s amenities.
- Engage in continuous education about wine, spirits, and beer through ongoing training.
- Remain current on product trends and look for emerging trends which present sales opportunities for the department.
- Stock and rotate department products to ensure freshness and date control; restock and use supply items efficiently to eliminate waste and maintain the lowest supply cost.
- Order wine from vendors; place specialty orders for guests as necessary.
- Restock racks and build case stacks and displays for visual appeal.
- Order, receive, check, and control inventory to ensure adequate quantity and quality.
- Maintain an awareness of seasonal and promotional merchandising and plan orders accordingly.
- Interpret reports, complete necessary paperwork, and follow company transmittal procedures.
- Operate checkstand equipment such as cash register and scanner to process customer orders.
- Engage in suggestive selling, other sales techniques, and bag customer orders.
- Be accountable for proper cash handling procedures and proper accounting of sales.
- Responsible for cost and quality control.
- Prevent shrink.
- Ensure compliance with product handling, stocking, display, and signing procedures.
- Encourage and maintain a safe work environment.
- Ensure the proper sanitation and visual appeal of the department.
- Ensure compliance with liquor sales laws.
- Monitor backroom inventory and space security.
- Use related equipment including: box cutters, compactors, hand trucks, and pallet jacks.
- Perform all job duties with honesty and integrity.
- Perform other necessary and required duties.
Benefits
- medical, dental, vision, disability and life insurance
- sick pay (accrued based on hours worked)
- PTO/Vacation pay (accrued based on hours worked)
- paid holidays (9 days annually)
- bereavement pay
- retirement benefits (pension and/or 401k eligibility)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
