Liquid Cooling Fluid Manager

Vertiv•United States,

About The Position

Vertiv’s Thermal Service organization is hiring a Liquid Cooling Services Operations Manager to lead fluid management services, direct-to-chip service, and project support business operations. The role establishes and implements repeatable processes for the ongoing service and maintenance of liquid cooling systems. It requires a technical understanding of mechanical systems; knowledge of chemical systems is a plus. The manager develops remediation plans, coordinates with PG-25 fluid manufacturers, gathers technical and fluid-remediation requirements, and builds pricing and proposals for end-user customers. Strong technical and costing skills are essential. The role works across project deployment, field services, technical sales, engineering, offering, and field execution teams, as well as suppliers, contractors, technicians, and customers. It supports service-program development, delivery methods, proposal costing, remediation execution, reporting, and customer KPIs. Travel is required 25 to 30% of the time. There are no special physical requirements. The successful candidate is expected to embrace Vertiv’s core principles, strategic priorities, and behaviors.

Requirements

Bachelor’s degree in an engineering discipline or business, or equivalent field-services experience.
At least 5 years of service or installation field experience or management experience.
Strong communication, problem-solving, and customer-service skills.
Excellent written and verbal communication skills.
Ability to estimate mechanical services.
Detail-oriented, with strong organizational, analytical, and people skills.
Ability to work and multitask in a fast-paced environment.
Proven record of executing complex mechanical and electrical projects or service programs.
Ability to read and understand project mechanical drawings and scope documents.
Experience working with remote technicians and handling conflict resolution with contractors and customers.

Nice To Haves

Critical infrastructure expertise, particularly with thermal cooling systems and monitoring.
Knowledge of construction and mechanical systems.
Knowledge of engineering, data center infrastructure, and commissioning processes.
Understanding of chemical systems.

Responsibilities

Work with Project Deployment and Field Services to establish standard methods, procedures, and best practices for liquid cooling services; document and enforce procedures.
Develop service and delivery scopes of work with technical and service sales teams.
Obtain remediation instructions from water-treatment suppliers and combine supplier material pricing with Vertiv direct-labor costing to produce detailed proposals.
Coordinate with field labor teams to implement fluid treatment according to chemical suppliers’ instructions.
Evaluate alternative delivery methods and collaborate with Engineering, Offering, and Field Execution to establish processes and effective hand-offs that support customer satisfaction.
Build and adapt liquid cooling services for the changing direct-to-chip cooling environment.
Resolve issues promptly and communicate them to stakeholders, including through process and technical engineering solutions.
Conduct effective meetings and presentations.
Support liquid cooling program reporting and customer KPIs; document remediation work and escalate laboratory tests outside established parameters.
Read and interpret project mechanical drawings and scope documents, identify service deliverables, and position service programs to maintain customer relationships and provide value.
Work with remote technicians and resolve conflicts involving contractors and customers.
Apply process, training, and governance appropriately, escalating or adapting processes when circumstances require.
Apply lessons learned to current and future projects.