Linkage to Care Coordinator

University of Chicago • Hyde Park, IL

5d

About The Position

The Linkage to Care Coordinator will specialize in services for Black gender and sexually diverse populations related to STIs, HIV, and general wellness. The coordinator conducts STI and HIV testing and linkage-to-care services and manages a caseload assigned through internal referrals from testing and research projects. The role includes managing client retention in care and following fidelity-monitoring protocols for data collection and documentation. The coordinator is expected to pursue professional development, stay informed about resources serving the South Side of Chicago, and inform the team about collaboration opportunities. This position is grant funded.

The role involves direct contact with patients and community members, including exposure to human blood and infectious materials. Evening and weekend work may be needed. The position is an individual-contributor role in the Research job family, scheduled for 40 hours per week, and is benefits eligible.

Requirements

• Vocational training, an apprenticeship, or equivalent experience in a related field; a four-year degree is not typically required.
• Knowledge and skills developed through less than two years of work experience in a related job discipline.
• Demonstrated effective leadership and teaching skills.
• Strong organizational skills and knowledge of program subject matter.
• Strong interpersonal skills and the ability to work independently and as part of a team.
• Flexibility and creativity, and the ability to manage stressful situations.
• Ability to maintain confidentiality.
• Ability to work on multiple projects simultaneously, set priorities, and meet deadlines.
• Demonstrated written and verbal communication skills and strong analytical skills.
• Proficiency in qualitative and quantitative research.

Nice To Haves

• Bachelor’s or advanced degree in a relevant field.
• Experience working with or providing care to LGBT populations and Black and Latino community members.
• Experience with HIV/STI treatment or prevention.
• Proficiency with Microsoft applications, including Outlook, Excel, and Word.
• Ability to perform phlebotomy or willingness to be trained in phlebotomy.

Responsibilities

• Support drop-in and outreach-based STI and HIV testing services, including phlebotomy.
• Provide HIV notification and linkage to treatment and PrEP services, as well as STI treatment notification and linkage to care.
• Document testing encounters, including testing consent, releases of information, risk-factor screening, and HIV pre- and post-test counseling.
• Pre-screen individuals for research projects connected to testing encounters and assess clients’ supportive-service needs.
• Support outreach projects, including ballroom-focused and club-focused outreach.
• Call community members and provide resource counseling; complete related documentation and notes, and research appropriate individualized resources, particularly for people of color and people who identify as LGBQ or TGNC.
• Work with community members by phone or in person.
• Assist with day-to-day supportive-services tasks, including rapid-response support for people seeking same-day treatment, and conduct assessments and safety plans for community members in distress.
• Provide tailored linkage and retention-in-care services to clients tested at the Village and through outreach events.
• Support evening and weekend events when supportive services are requested.
• Perform administrative and operational tasks as assigned under direct supervision.
• Support quality-assurance reviews conducted by study sponsors, federal agencies, or designated review groups.
• Manage assigned caseloads and follow retention-in-care and fidelity-monitoring protocols for data collection and documentation.
• Pursue professional development, remain informed about South Side Chicago resources, and share collaboration opportunities with the team.
• Perform other related work as needed.

Benefits

• The University offers benefits programs and resources for eligible employees, including health, retirement, and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed