Linen Runner

Choice Hotels International • Salt Lake City, UT

1d • Onsite

About The Position

The Linen Runner is responsible for stocking linen closets throughout the hotel and assisting Room Attendants. This role focuses on creating guest satisfaction by adhering to service brand standards and providing genuine hospitality. Key duties include maintaining high standards of cleanliness in both front-of-house and back-of-house areas, including elevator landings, guest hallways, service landings, and linen closets. The Linen Runner also handles the collection and transport of dirty glassware, reports guestroom/suite issues and maintenance needs, and ensures rooms are secured. They assist Room Attendants with stripping check-out rooms, remove soiled linen, trash, and recycling, and stock linen/supply closets with clean linen, terry, and toiletries. Additionally, the position involves delivering extra linen to Room Attendants, providing guest information and service, completing special projects like flipping mattresses, assisting with inventory, and removing hotel-issued items upon guest request. The role requires prompt handling of guest complaints, proper use of cleaning products, adherence to Covid protocols, and reporting security/safety issues. Teamwork and maintaining a positive inter-departmental relationship are essential to ensure 100% guest satisfaction.

Requirements

• Minimum of one-year hospitality experience in housekeeping
• Follows instructions and communicates effectively
• Works well independently or as part of a team
• Strong attention to detail
• Commitment to exceptional guest service
• Willing to work a flexible schedule including weekends and holidays
• Adheres to the policies and procedures of the hotel

Responsibilities

• Stocking of linen closets throughout the hotel
• Assisting the Room Attendants
• Creating guest satisfaction and exceeding expectations by providing the service brand standards and genuine hospitality
• Maintaining high standards of cleanliness and presentation in all front of the house (customer) and back-of-house (employee) areas
• Maintaining hotel elevator landings by vacuuming, cleaning of all surfaces including glass and furniture, dusting, removal of trash/recycling
• Guest hallway vacuuming as needed
• Maintaining the cleanliness of service landings and linen closets including the removal of trash and recycling throughout the day
• Collecting and transporting dirty glassware including tumblers, rocks glasses and coffee mugs to stewarding for washing and return clean glassware back to service landings
• Notifying supervisor promptly of any special guestroom/suite issues including the reporting of any maintenance needs
• Ensuring that all rooms/suites are secured upon leaving the guest room or suite
• Assisting Room Attendants by stripping check out rooms upon request in adherence to housekeeping policy
• Throughout the day removing soiled linen, trash, and recycling from Room Attendant carts, guest rooms, hallways and service landings and dropping linen down the laundry chute
• Stocking linen/supply closets on each floor with clean linen and terry
• Stocking linen closet with toiletries such as coffee, tissue papers and toilet paper
• Delivering additional linen and to Room Attendants
• Provide information and service to guests, on request, while exhibiting a friendly behavior
• Complete all periodical tasks and special projects, such as flipping mattresses, changing bed skirts, etc.
• Assists with performing inventory on housekeeping items
• Remove hotel issued items as requested by the guest (i.e. microwaves, roll-aways, etc.)
• Promptly handles guest complaints and fulfills guest requests to ensure their satisfaction and safety
• Uses cleaning products and supplies properly to company and product recommended standards
• Follows all Covid protocols
• Report any security safety related issues to their manager/supervisor
• Follows all safety regulations when handling cleaning supplies or bodily fluids as outlined during company trainings
• Works as a Team member to maintain pleasant work environment
• Maintain a positive inter-departmental relationship through the hotel and with outside vendors
• Follows all hotel policies and procedures
• Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to our Guests

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed