Supervisor - Linen

Mass General Brigham • Boston, MA

21h • Onsite

About The Position

The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. The Supervisor - Linen maintains the Linen Services employee guide, coordinates and oversees internal distribution of patient, operating room, and staff linen across the main campus and ancillary sites. This role is responsible for MGH laundry account reconciliation, annual budget submission, and oversight of operational production processes including inventory control, scheduling, and cart building. The supervisor ensures proper packing and transport of soiled linen, communicates JCAHO and DPH requirements, manages scrub uniform par levels and distribution, and plans hospital-wide linen orders. Additionally, the supervisor manages the scrub exchange process and Alex machines, acts as a liaison to the MGH community for linen offerings and procurement issues, develops and oversees customer service issue escalation, monitors call tracking data, manages emergent linen orders, and partners with MGB purchasing and contracts for renewals.

Requirements

• Bachelor's Degree (Can accept experience in lieu of a degree)
• 7 years of professional experience
• 3-5 years of managerial/supervisory experience with a staff between 20 to 40 team members
• Ability to lead team members
• Customer service-oriented
• Familiarity with supply chain and inventory management systems
• Knowledgeable of forecasting and budgeting
• Ability to solve problems swiftly
• Excellent organizational and leadership skills
• Proficient in Microsoft Office
• In depth knowledge of supply chain and inventory management systems
• Hands on experience with forecasting and budgeting
• Excellent organizational and time management skills
• Analytical thinking with problem solving aptitude
• Outstanding communication and leadership skills

Nice To Haves

• Bachelor's Degree in Materials Engineering preferred

Responsibilities

• Maintain updated Linen Services employee guide.
• Coordinates and oversees the internal distribution of patient linen, operating room linen and staff attire throughout the main campus and ancillary sites.
• Responsible for the MGH laundry account reconciliation process to include accurate expense recovery and billing to internal users; partners with Partners Corporate Finance on monthly reporting requirements.
• Responsible for the annual submission of the operating and capital budgets.
• Responsible for oversight of operational production processes: inventory control, scheduling and cart building.
• Ensures that soiled linen is packed, transported and states and designated locations for vendor pick-ups as scheduled.
• Must communicate JCAHO and DPH requirements and standards to staff and monitor compliance.
• Responsible for the hospital’s scrub uniform par level and distribution.
• Responsible for planning, communicating and executing hospital-wide product linen infusion orders, back-orders/substitutions.
• Manages the scrub exchange process and Alex machines throught the hospital.
• Liaison from Linen Services to the MGH community with a commitment to providing excellent customer service.
• Serves in a consulting role for MGH end-users on linen offerings, product mix, par levels or other product procurement issues.
• Develops and oversees the linen issue escalation/resolution process in Customer Service; interfaces with supervisors across functions to ensure timely issue closure.
• Monitors the Customer Service linen call tracking data to ensure that delivery standards are met or par levels adjusted to meet demand.
• Manages the efficient staging of emergent linen orders for Customer Service delivery staff.
• Act as a liaison between MGB purchasing department and MGH stake holders; and partners with contracts for annual contract renewals.

Benefits

• comprehensive benefits
• career advancement opportunities
• differentials
• premiums
• bonuses as applicable
• recognition programs designed to celebrate your contributions and support your professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees