Linen Room Attendant

Marriott•Grapevine, TX

About The Position

This position is responsible for running sold room reports, verifying room status, determining discrepant rooms, prioritizing room cleaning, and updating the status of departing guest rooms. The Linen Room Attendant will assist Housekeeping management in managing daily activities and act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. This role involves documenting and resolving issues with discrepant rooms with the Front Desk, preparing and distributing room assignments to Housekeeping staff, and recording, monitoring, and updating the list of ‘Do Not Disturb' rooms. The attendant ensures that vacant dirty rooms are cleaned by the necessary time and assigns rush rooms and rooms previously on the ‘Do Not Disturb' list. Completing required Housekeeping paperwork is also a key responsibility. Additionally, the role requires adherence to all company and safety/security policies, reporting any maintenance problems, safety hazards, accidents, or injuries, and completing safety training. Maintaining a clean and professional appearance, protecting company assets, and providing excellent guest service are essential. The position also involves developing positive working relationships, supporting team goals, and using computer systems for work-related information.

Requirements

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
No supervisory experience.
None

Responsibilities

Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
Assist Housekeeping management in managing daily activities.
Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
Document and resolve issues with discrepant rooms with the Front Desk.
Prepare and distribute room assignments to Housekeeping staff.
Record, monitor, and update list of ‘Do Not Disturb' rooms.
Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list.
Complete required Housekeeping paperwork.
Follow all company and safety and security policies and procedures.
Report any maintenance problems, safety hazards, accidents, or injuries.
Complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Thank guests with genuine appreciation.
Ensure adherence to quality expectations and standards.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Speak with others using clear and professional language.
Prepare and review written documents accurately and completely.
Enter and locate work-related information using computers.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.