Ameren Missouri provides electric and gas service to customers in central and eastern Missouri. Under indirect and intermittent supervision, the Line Service Worker works a regular day-shift assignment and regularly works alone to patrol, repair, and restore service—or report trouble—on overhead and, when required, underground circuits. The position also inspects and operates automatic substation equipment, drives a Company automobile equipped with tools and materials, responds to residential, commercial, and industrial trouble calls, and makes customer-service repairs and adjustments needed to restore service. Similar and less-skilled work may also be assigned. The work includes responding to outages and lighting calls; locating and clearing electrical trouble; repairing lines and services; replacing fuses and, in special cases, transformers; maintaining street lighting and circuits; inspecting and operating substation equipment; performing directed switching; installing and removing grounds and protective equipment; assisting with fire and accident responses; investigating current thefts; reading and installing meters; maintaining work records; and, in some geographical groups, performing regulator, substation, and gas-service operations. The worker is responsible for responding promptly to customer calls, using and safeguarding the trouble vehicle and its tools and materials, following safety rules and traffic laws, making prompt decisions independently, protecting the public around fallen high-voltage wires, and keeping specified investigation and service information confidential. The position involves customer contact and coordination with Overhead and Underground Foremen during switching operations. Work is exposed to outdoor weather and may require work at night in inadequate artificial light, in rain, sleet, or snow, and during emergencies at any time in the 24-hour cycle. Work may involve cramped or crowded positions and slippery or uneven footing. Hazards include falls, electrical shocks, flashes or burns while working alone on poles, traffic, dog bites, and falls on customers’ premises. The assigned Operating Center must be within 25 miles of the employee’s domicile.
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Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED