Line Service Technician I - First Shift | KSNA

Clay Lacy Aviation

8d•Onsite

About The Position

At Clay Lacy Aviation, we’ve built a legacy of excellence by combining innovation, safety, and exceptional service. We’re looking for people who share our passion for aviation and our commitment to doing the right thing. Here, curiosity and continuous learning are valued, and teamwork is essential. If you’re ready to contribute your skills in a supportive, high-performing environment where every detail matters, you’ll find opportunities to grow your career and be part of shaping the future of private aviation. Clay Lacy Aviation is seeking Line Service Technicians to join our high-performing team at our award-winning John Wayne Airport (KSNA) location. Recognized as #1 in both Line Service and Customer Service Representatives for three consecutive years in the AIN FBO Survey, our KSNA team sets the standard for service excellence in private aviation. This is a unique opportunity to be part of a fast-paced, team-oriented operation where professionalism, attention to detail, and a strong service mindset are essential. You will work in a highly visible environment supporting premium clientele and flight crews, where every interaction contributes to the overall client experience. The Line Service Technician I is a customer service position that is responsible for supporting all ground operations for inbound and outbound aircraft crews and passengers. In addition, Line Service is a support position to other departments: Charter, Aircraft Maintenance, Valet, and Facilities. Safety is of utmost importance at Clay Lacy Aviation. Line Service Technicians work with fuels and other flammable, hazardous materials; proper handling procedures must be followed. The airport area is a high-noise environment; the use of personal protection equipment is required. Operating vehicles and moving aircraft in proximity of people, buildings and other aircraft require extreme caution. Procedures must be followed for your personal safety, the safety of others, and the protection of company and customer property.

Requirements

Must have and maintain a valid driver’s license in the state the employee’s work location is based in, restricted licenses are not acceptable.
Pass FAA Drug and Alcohol drug testing, background checks and submit to random testing when required.
Pass pre-employment drug testing and background check
Provide excellent customer service to both internal and external clients at all times.
Complete NATA Safety First, Clay Lacy Aviation and other job-related training.
Strong interpersonal and communication skills, direct interface, over telephone and in writing.
Ability to make decisions with multiple objectives and implement in a safe, efficient manner.
Follow oral and written directions; plan and complete assigned duties on a regular schedule; and maintain good working relationships with others.
Employees must be available to work flexible hours as changes occur, examples include overtime, holidays, and covering time-off for the team.
All Line Service personnel may be required to work graveyard shifts at some point during their employment at Clay Lacy Aviation.
Ability to perform a variety of manual tasks including but not limited to: facility cleaning, vehicle washing, aircraft window cleaning.
Ability to work without direct management supervision.
Must be comfortable with working outdoors, day, night and in all weather conditions.
Step up and down stairs, ladders, tugs, vehicles, and fuel trucks.
Work effectively while sitting, standing, walking, or running.
Able to engage safely and effectively in gross and fine motor control movements such as operating machinery and handheld tools.
Reach above shoulder level including waving marshalling wands.
Reach at shoulder level.
Execute hand signals in order to guide aircraft during arrivals and departures.
Complete tasks safely and effectively that require hand and eye coordination.
Lift, carry, push, and pull luggage from ground level to waist and overhead, up to 75 lbs.
Bending and stooping to pick up tow bars, tools, and other equipment, up to 75 lbs.
Stooping below aircraft wing to chock.
Standing and walking for extended periods of time, running when required.
Must be able to reason, analyze, and solve problems.
Read, write, comprehend, and speak in English.
Basic computer skills.
Must have basic math skills.
Always work safely and effectively.
Must work well with others.
Must be able to prioritize and multitask in a distracting environment.
Minimum High School Diploma or GED required.

Nice To Haves

Previous aviation experience preferred.
Previous customer service experience preferred

Responsibilities

Fuel aircraft in accordance with ATA Specifications 103 and AirBP GAFO Standards.
Marshal aircraft under direct supervision.
Ensure aircraft are chocked, and secure.
Effectively and safely communicate information and instructions verbally and/or via radio equipment.
Aircraft lavatory and potable water service.
Safely operate refueling trucks up to 10,000 gallons
Load and unload baggage.
Assist pilots with aircraft pre and post flight services.
Top off fuel trucks and complete proper fuel farm paperwork.
Operate light ground support equipment.
Provide basic security duties to people and property.
Direct people, drivers and flight crews on ramp area.
Drive company and client vehicles off site.
Assist other departments as required including facility and hangar cleaning.
Other duties and tasks as assigned.