Lighting Maintenance Specialist/ Customer Service

Regency Supply•Los Angeles, CA

1d•Onsite

About The Position

Regency Supply is seeking a highly motivated Maintenance & Customer Service Specialist to support our clients when lighting or electrical outages occur. In this role, you will work within our ticketing system (HubSpot) to coordinate service requests, connect with technicians, and ensure issues are resolved quickly and accurately. This position is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and brings a positive, proactive energy to the team. You don’t need lighting experience — we will train you. What you must have is strong customer service skills, excellent communication, and a “let’s get this fixed” attitude.

Requirements

Strong customer service skills
Excellent communication
A “let’s get this fixed” attitude

Nice To Haves

Lighting experience

Responsibilities

Monitor incoming service tickets in HubSpot and promptly initiate outreach to clients and field technicians.
Coordinate maintenance requests by assigning the correct technician or vendor and ensuring they have accurate product and site information.
Build working product knowledge over time and leverage it when speaking with technicians or troubleshooting for clients.
Communicate updates to clients, keeping them informed throughout the entire service process.
Collaborate with billing to verify service charges and ensure documentation is complete, accurate, and timely.
Utilize P21, HubSpot, Zoom, and email to manage daily workflow, communication, and ticket status.
Demonstrate critical thinking when assessing service needs, asking the right questions, and identifying the real root of a problem.
Maintain detailed, organized notes within the ticketing system.
Follow issues through to full resolution — no loose ends.
Make proactive phone calls to prevent delays, clarify details, and keep things moving.
Contribute positively to a drama-free, collaborative team environment.