Customer Service Representative, Cooper Lighting Solutions

Signify Netherlands B.V.•Mississauga, ON

3d•Onsite

About The Position

This is an exciting job opportunity for you as a Customer Service Representative onsite in Mississauga, Canada, with Cooper Lighting Solutions, a business unit of Signify, the world leader in lighting. Identify project stakeholders and determine needs and expectations for lighting orders. Establish clear set of project goals; prioritize demand, sequence of activities and a detailed schedule to meet customer requested delivery dates. Coordinate with various functional groups to manage changes and change notices (i.e. quotes, sales, supply chain and operations). Provide ongoing monitoring and communication of deliverables to various project stakeholders at distributor and end-user locations. Escalate/communicate, as needed, regarding supply chain delays. Perform additional duties, as necessary, to support the Canadian business operations.

Requirements

Bachelor's degree in project management, or related field, or 2+ years customer service experience working in a manufacturing organization or for a distributor
Excellent technical aptitude, interpersonal skills, and can effectively interact with customers via multiple channels
Solid work ethic, flexibility and a desire to actively contribute to the success of a team
Proficient in Microsoft Office
Must legally be permitted to work in Canada and travel within North America, without any additional sponsorship support from Signify.

Nice To Haves

SAP experience highly desirable
Proficiency in French
Prior experience working with electrical products, distributors, and/or contractors is an asset

Responsibilities

Identify project stakeholders and determine needs and expectations for lighting orders.
Establish clear set of project goals; prioritize demand, sequence of activities and a detailed schedule to meet customer requested delivery dates.
Coordinate with various functional groups to manage changes and change notices (i.e. quotes, sales, supply chain and operations).
Provide ongoing monitoring and communication of deliverables to various project stakeholders at distributor and end-user locations.
Escalate/communicate, as needed, regarding supply chain delays.
Perform additional duties, as necessary, to support the Canadian business operations.