Lifestyle Manager (DTX83126)

RealManage•Plano, TX

7d•$42,000 - $45,000•Onsite

About The Position

The Administrative Assistant/Lifestyle Coordinator incorporates both office and events duties. Developing, promoting, and implementing diverse social programs for the association while actively engaging community members to generate enthusiasm and participation ensuring professional services and outstanding customer satisfaction in line with the service level agreement and the company's guiding principles. Key responsibilities include, but are not limited to, welcoming new residents, managing daily operations of the amenity center, assisting the Lifestyle Director in ensuring all events and programs are planned in advance while procuring the necessary supplies for all events and maintaining inventory to meet the goals and needs of all departments. Collaborating closely with the CAM to support the community event operations, resolve department appropriate issues, promote community harmony and enhance the value of each community.

Requirements

High school diploma or equivalent GED required.
Previous experience in an administrative capacity required.
Excellent verbal and written communication skills, with the ability to effectively engage with both internal and external customers.
Maintain reliable transportation & a valid driver's license
Attend all mandatory company functions
Proficiency in MS Office applications (Word, Excel, and Outlook).
Ability to work under pressure, meet deadlines, and maintain a positive attitude while providing outstanding customer service.
Capability to work independently and complete assignments within given instructions, prescribed routines, and standard accepted practices.

Nice To Haves

Previous Event Coordinator experience preferred.

Responsibilities

Adhere to the company’s guiding principles and respond to all calls/emails within 24 hours
Provide amenity center tours to prospective buyers.
Welcome all new homeowners and walk them through orientation, including, but not limited to, providing welcome packet, mailbox keys, key fobs, gate decals, Explain HOA website, community events, amenity rules & regulations and more.
Manage the HOA website & key fob system to ensure accurate entry of all new resident information.
Serve as local resource and liaison between the residents, HOA and developer.
Maintain the Welcome & Amenity Center, ensuring it is clean and properly prepared for residents at all times.
Assist in community email blasts, including the weekly newsletter.
Coordinate event setup, management and clean up with the Lifestyle Director.
Create themed event flyers as needed, following legal guidelines.
Manage HOA online Calendar, add events, flyers and RSVP’s
Solicit and manage sponsorships for events as needed to increase budget given
Recruit and organize volunteers.
Provide assistance to resident run groups when requested.
Conduct satisfaction surveys as needed to obtain resident feedback on past experiences or ideas for new events within the community.
Maintains detailed records of programs, including creating an Event Planning Sheet and Event Review for each event, and writes follow-up “thank you” letters as needed.
Addresses and resolves resident and guest complaints related to the department, involving the Manager as needed for follow-up.
Build and maintain positive relationships with residents to ensure high service levels, timely resolution of concerns, effective communication, and continuous improvement in community services.
Attend monthly meetings and training as required.
Conduct business with the highest standards of personal, professional, and ethical conduct at all times.
Display exceptional ability to analyze and handle a variety of situations that could otherwise become potential problems.
Prioritize and complete various projects and other work-related tasks as needed and assigned.