Lifestyle Assistant/ Front Desk Agent (Part Time)
About The Position
The Lifestyle Assistant (Front Desk Agent) is committed to delivering five-star service to residents. The Lifestyle Assistant is responsible for greeting residents, fulfilling their requests, answering telephone inquiries, making reservations, and other duties as assigned. This role is part of a traditional 24-hour, seven days a week, luxury hotel-style residential operation. The position requires effective communication in English, collaboration with various lifestyle team partners, and the empowerment to make decisions that enhance the resident experience. After training, a working knowledge of emergency procedures is necessary to ensure talent and resident safety. The role involves utilizing the internal communication system, maintaining confidentiality of resident information, and familiarity with Standard Operating Procedures for residential reception and concierge operations.
Requirements
- A minimum of 2 years of hotel operations experience in a luxury setting
- Demonstrated track record of strong attention to detail and excellent communication skills
- Must have a flexible schedule including holidays and weekends
- Must be flexible and willing to work AM, MID and PM shifts
Responsibilities
- Greeting residents
- Fulfilling resident requests
- Answering telephone inquiries
- Making reservations
- Communicating effectively in English with co-workers and management
- Operating a traditional 24-hour, seven days a week, luxury hotel-style residential operation
- Answering telephone calls, taking and delivering messages as needed
- Working in conjunction with all Lifestyle Team partners including valet, housekeeping, security, pool and beach attendants
- Making decisions that directly affect the resident’s experience
- Displaying a working knowledge of emergency procedures
- Utilizing the radio/paging internal communication system
- Maintaining confidentiality of internal and external resident information
- Being familiar with all Standard Operating Procedures relating to the residential reception and concierge operations
Benefits
- Medical, Dental, Vision plans
- Flexible Spending Accounts
- Health Savings Account
- Basic Life and AD&D
- Team Member Stay Discounts
- Employee Assistance Program
- Tuition Reimbursement
- Task Force Opportunities
- Career Growth
- Voluntary plans: short- and long-term disability, additional life insurance coverage, accident, critical illness, hospital indemnity coverage, and legal insurance
- 401(k) program and receive a 4% match on employee contributions after one year
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
