Part Time Front Desk Agent

The Marcus Corporation • Pittsburgh, PA

9d • Onsite

About The Position

At Kimpton Hotel Monaco Pittsburgh, we invite you to be part of a workplace where individuality is celebrated, personal growth is empowered, and every moment matters. Our culture is built on the values of Be Yourself, Lead Yourself, Make It Count, creating a vibrant, inclusive environment for passionate hospitality professionals. Housed in the historic James H. Reed building originally built in 1903, our 248-room boutique hotel seamlessly blends old-world architecture with bold, whimsical interiors. Located in a city undergoing a creative revival, the Kimpton Hotel Monaco stands out as Pittsburgh’s fearless answer to boutique hospitality. If you're ready to bring your unique personality and creativity to a team that values genuine guest connections, we’d love to welcome you aboard.

Requirements

• High school diploma or general education degree (GED) required
• Previous experience in a Front Desk or customer-facing role is preferred
• Knowledgeable of immediate area, services, attractions, and events
• Flexible schedule, able to work evenings, weekends and holidays
• Work well under pressure, dealing with many arrivals and departures within a short period of time
• Familiar with hotel systems and operations, and the ability to enter in information accurately

Responsibilities

• Registration and check-out
• PBX operations
• Mail and message service
• Act as an advocate for the hotel
• Be a creator of ridiculously personal experiences
• Develop relationships with guests that will compel them to return
• Review arrivals noting special requests, blocking rooms as needed
• Check in and out hotel guests in a confident, professional and friendly manner
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
• Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
• Follow established key control policy
• Ensure proper credit policies are followed
• Submit all lost & found articles accompanied by a completed lost & found report
• Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
• Verify credit limit report
• Monitor room availability throughout the day
• Review daily the selling status of the hotel using yield management system
• Attend department meeting once a month
• Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet

Benefits

• Room discounts at Marcus Hotels & Resorts and IHG-branded properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Paid time off
• Flexible scheduling

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED