Lifestyle Amenities Specialist - Lumina
About The Position
Action Property Management is seeking a warm, polished, service-driven Lifestyle Amenities Specialist for Lumina, a luxury high-rise residential community in San Francisco. The role coordinates and delivers concierge and lifestyle services, supports resident engagement, oversees amenity spaces, coordinates community events and services, and maintains high-quality hospitality. It also supports training and oversight of concierge services and provides general assistance with resident requests. The schedule is Thursday through Monday, 1:30 PM to 10:00 PM. Compensation is $26.00–$28.00 per hour, depending on experience.
Requirements
- At least 1 year of customer service experience.
- High school diploma or GED equivalent.
- Must be over 18 years of age.
- Must successfully pass a pre-employment background check and drug screening.
- Warm, professional communication style and strong relationship-building skills.
- Excellent organization, time-management, and follow-through.
- Comfort with Microsoft Office and general office tools.
- Polished and professional appearance and demeanor.
- Upbeat, positive, team-player attitude.
- Strong judgment and a solutions-oriented approach.
- Proactive customer service approach.
- Flexibility to work evenings, weekends, and holidays as needed.
Nice To Haves
- Experience in hospitality, event planning, concierge services, or customer service.
- Hospitality, luxury retail, or fine dining experience.
Responsibilities
- Serve as a primary contact for residents, supporting amenity access, events, and lifestyle requests.
- Coordinate and host on-site events, programs, and community activities.
- Plan off-site outings, excursions, and group experiences.
- Assist with in-unit service coordination, including vendor visits and home maintenance.
- Keep amenity spaces clean, inviting, and operating to a high standard.
- Support concierge team members to ensure consistent, exceptional service.
- Build relationships with residents and vendors to enhance the hospitality experience.
- Assist with training and oversight of concierge services.
- Provide general support for resident requests.
Benefits
- Comprehensive health benefits for qualifying employees.
- Paid time off for qualifying employees.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Pet insurance.
- 401(k) with company match.
- Life and disability support for qualifying team members.
- Vacation hours, sick time, and company-observed holidays for qualifying team members.
- Opportunities for career growth and advancement.
- Access to the infrastructure, technology, training, and tools needed for the role.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
