Lifesaving Outcomes Specialist - West Los Angeles, CA

Best Friends Animal Society•Los Angeles, CA

1d•Onsite

About The Position

Best Friends Pet Adoption Center is seeking a people-oriented animal lover to join our Adoptions team! We are looking for a motivated self-starter who is passionate about helping people find a new companion animal! You’d have the opportunity to work with cats and dogs, as well as build people’s confidence and skills to prepare for pet ownership. This is a fast paced and dynamic work environment, with opportunities to develop your skills and experience! If this sounds like an exciting opportunity to you, we encourage you to apply!!

Requirements

High School Diploma or GED or 1-2 years’ experience in customer service, animal related programs or similar.
Strong communications skills.
Customer-centric, non-judgmental approach to engaging with adopters, partners, visitors, volunteers, and colleagues; familiarity and comfort with a conversational adoption process.
Ability to work with, leash, kennel, walk, and handle cats and dogs, including those with health and/or behavior conditions/concerns; basic ability to identify and speak to medical and behavioral characteristics of dogs and cats.
Strong interpersonal skills, a person able to get along with people from different backgrounds, as well as the ability to handle sensitive and confidential situations.
Ability to work in a fast-paced environment with well-developed organization skills to juggle multiple competing tasks and demands.
Resourceful, get-it-done attitude; initiative to assist in any area or process; problem solving, seeking answers independently and enthusiastically; flexibility to persist until goals are achieved.
Proficiency with Microsoft Office products; familiarity with shelter software/animal management software, or desire to learn.

Nice To Haves

Experience working in animal shelter environment preferred but not required.
Bilingual or multi-lingual skills preferred but not required.

Responsibilities

Promote, coordinate, and facilitate animal placements, including animals in foster, by matching potential adopters with animals looking for homes; counsel on pet history and needs, and provide medical and behavior support and information to set up adopters for success; support pet adoption opportunities through events, offsite adoption meet-and-greets and identify pet retention opportunities to help expand Best Friends’ lifesaving capacity.
Develop a general knowledge of the animals in Best Friends’ care; assist adopters by gathering information to match them with appropriate animals, arranging introductions, pet-to-pet meetings; acquiring/providing medical records, health certificates (when necessary), follow-ups as needed or required.
Create a welcoming and engaging environment to enhance overall visitor satisfaction and support Best Friends Animal Society’s mission; provide superior customer service to all Lifesaving Center visitors and use each interaction as opportunity to develop and engage individuals to support the organizational goals for constituent journey development.
Assist with the creation of engaging content for social media platforms; work collaboratively with other departments and marketing teams to identify engagement opportunities with social media and PR to support lifesaving outcomes and programmatic needs at the center.
Represent Best Friends in media relations when requested and ensure to maintain Best Friends’ voice across all communications.
Assist other teams in providing basic care such as feeding, cleaning, walking, and medicating animals housed or transported within Best Friends’ vehicles, buildings, or facilities; follow all policies and local standard operating procedures when completing daily functions to ensure health and safety standards are upheld.
Work collaboratively with and assist Best Friends’ team members in all areas of operations to develop, evolve, and implement efficient processes to achieve lifesaving goals; follow policies, procedures, and task lists, including accurate and timely communications, work completion, data entry, and recordkeeping.
Responsible for maintaining a safe workplace, valuing, and modeling safe work practices, adhering to organizational safety practices and rules, and communicating about unsafe practices and conditions.