Lifecycle Services Manager

Emerson•San Diego, CA

1d•$105,000 - $170,000•Onsite

About The Position

Emerson is seeking a Lifecycle Services professional for an opportunity to grow. As the Engineering Manager based in their San Diego office, the role involves leading a team of engineers performing Lifecycle Services, which includes customer service and system upgrades. Emerson Power & Water Solutions assists customers in crucial industries by driving innovation in controls automation to create a healthier, safer, smarter, and more sustainable world.

Requirements

Bachelor's degree in engineering or related technical field, or equivalent combination of education and experience
7+ years of related experience
Willing and able to travel up to 25%
Legal authorization to work in the United States without sponsorship now or in the future

Nice To Haves

OV400 certification and prior Ovation and/or DCS experience
PE (Professional Engineer) or PMP
Past experience as site manager or project manager
Past demonstrated leadership abilities

Responsibilities

Lead the engineering and administrative staff at the San Diego office to provide customers with system problem resolutions, field services, system startup coverage, system upgrades, small project implementation, and project management to drive business growth and customer satisfaction.
Interface effectively with key customer personnel to build positive relationships and maintain high levels of customer satisfaction through outstanding performance.
Perform monthly project cost reviews and implement procedures to improve efficiency. Review upgrade, project, and service proposals for accurate content and ensure objectives are being met.
Support the financial, efficiency, and quality objectives for the region, including sales volume, margin, customer satisfaction, timely shipments, and high-quality startup and support service.
Supervise and coordinate personnel, equipment, and financial resources to expand the business volume and profitability of the region.
Work closely with the Aftermarket Sales Team to develop work scope, implement upgrades and service functions, to improve efficiency and promote teamwork in the region and throughout the organization.
Mentor and coach team members, fostering a psychologically safe and inclusive environment that supports career growth and development.