Lifecycle Services Manager

Emerson•Houston, TX

1d•Onsite

About The Position

At Emerson Power & Water Solutions, we help customers in the world’s most crucial industries tackle the challenges of modern life. As an industry-leading controls automation company, we drive innovation that makes the world healthier, safer, smarter, and more sustainable. If you are a Lifecycle Services professional looking for an opportunity to grow, Emerson has a great role for you! As the Engineering Manager you'll be based in our Houston, TX office, leading the Southwest Regional Lifecycle Services (customer service and system upgrades) activities and the assigned team. In This Role, Your Responsibilities Will Be: Lead the engineering and administrative staff at the Southwest Regional Operations office. Through this team, you will provide local customers with system problem resolutions, field services, system startup coverage, system upgrades, small project implementation, project management, and more, to generate business volume growth and customer satisfaction. Interface effectively with key customer personnel, building positive relationships and maintaining high levels of customer satisfaction through outstanding performance. Perform monthly project cost reviews and implement procedures to improve efficiency. Review upgrade, project, and service proposals for accurate content and ensure objectives are being met. Support the financial, efficiency, and quality objectives for the region: sales volume, margin, customer satisfaction, timely shipments, and high-quality startup and support service. Supervise and coordinate personnel, equipment, and financial resources to expand the business volume and profitability of the region. Work closely with the Aftermarket Sales Team to develop work scope, implement upgrades and service functions, to improve efficiency and promote teamwork in the region and throughout the organization. Mentor and coach team members, fostering a psychologically safe and inclusive environment that supports career growth and development.

Requirements

Bachelor's degree in engineering or related technical field, or equivalent combination of education and experience
Minimum of 7 years’ related experience
Ability to travel up to 25%
Legal authorization to work in the United States without sponsorship now or in the future

Nice To Haves

OV400 certification and prior Ovation and/or DCS experience
PE (Professional Engineer) or PMP
Past experience as site manager or project manager
Past demonstrated leadership abilities

Responsibilities

Lead the engineering and administrative staff at the Southwest Regional Operations office.
Provide local customers with system problem resolutions, field services, system startup coverage, system upgrades, small project implementation, project management, and more, to generate business volume growth and customer satisfaction.
Interface effectively with key customer personnel, building positive relationships and maintaining high levels of customer satisfaction through outstanding performance.
Perform monthly project cost reviews and implement procedures to improve efficiency.
Review upgrade, project, and service proposals for accurate content and ensure objectives are being met.
Support the financial, efficiency, and quality objectives for the region: sales volume, margin, customer satisfaction, timely shipments, and high-quality startup and support service.
Supervise and coordinate personnel, equipment, and financial resources to expand the business volume and profitability of the region.
Work closely with the Aftermarket Sales Team to develop work scope, implement upgrades and service functions, to improve efficiency and promote teamwork in the region and throughout the organization.
Mentor and coach team members, fostering a psychologically safe and inclusive environment that supports career growth and development.