Lifecycle Program Manager

TD SYNNEX • Greenville, SC

21h • Remote

About The Position

The Customer Lifecycle Program Manager leads the rollout of the European PACE Program into the Americas, focusing on digital customer lifecycle initiatives that enhance engagement and loyalty. This role supports TD SYNNEX’s omni-channel digital transformation by implementing data-driven, automated, and scalable sales models. It works closely with a large cross-functional team—including marketing, sales, data practice, operations, IT, and platform experts—to ensure seamless collaboration and execution. The role is solely accountable for designing and optimizing lifecycle journeys that deliver measurable business impact. Through the PACE framework—powered by data science, lifecycle triggers, AI-driven recommendations, and automation—it helps accelerate partner growth and expand market share.

Requirements

• 3–5 years of relevant professional experience.
• Bachelor’s degree in Marketing, Science, Economics, or a related field (required).
• Strong ability to follow instructions and seek clarification when needed.
• Proficient in performing complex mathematical calculations.
• Demonstrated strength in problem-solving, critical thinking, and sound decision-making.
• Exceptional attention to detail with a focus on accuracy and efficiency.
• Clear and effective communication skills, both written and verbal.
• Fluency in English and proficiency in additional local or regional languages.
• Skilled in developing and delivering formal presentations.
• Comfortable engaging with senior leadership and executive stakeholders.
• Persuasive communicator with strong negotiation and influencing skills.
• Collaborative mindset with the ability to work effectively across diverse teams and identities.
• Proven leadership capabilities with a proactive and innovative approach.
• Excellent organizational and time management skills; able to drive tasks to completion.
• Flexible and adaptable in dynamic environments.
• Resilient under pressure, capable of managing high workloads and tight deadlines.
• Committed to upholding social, ethical, and organizational standards.
• Able to work independently with minimal supervision.
• Maintains confidentiality and handles sensitive information with discretion.
• Strong multitasking abilities and advanced proficiency in relevant computer systems and applications.
• Quick learner with the ability to adapt to new technologies and systems.
• Capable of remaining seated and using a phone or headset for extended periods.
• Maintains focus and alertness while performing tasks.
• Builds strong, effective working relationships across teams.
• Demonstrates empathy and sensitivity to the needs and concerns of others.

Nice To Haves

• Master’s or postgraduate degree in Marketing or a related discipline (preferred).

Responsibilities

• Design and optimize digital customer lifecycle journeys to enhance engagement and loyalty, including developing business justification for new efforts, defining supporting workflows, and building out project plans for cross-functional execution.
• Accelerate partner growth and expand market share through the PACE framework—powered by data science, lifecycle triggers, AI, and automation
• Leverage data and insights to develop business justification, define and track KPIs, and drive continuous improvement across customer lifecycle initiatives.
• Coordinate discovery, scheduling, and implementation activities in partnership with cross-functional teams to ensure timely and aligned execution.
• Act as the internal voice of the customer to ensure a differentiated experience and support the rollout of lifecycle programs

Benefits

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees