Lifecycle Coordinator

Choice Hotels International • Scottsdale, AZ

1d • $65,698 - $77,292 • Onsite

About The Position

The Lifecycle Coordinator ensures Choice-branded hotels are accurately represented and fully bookable across distribution channels during lifecycle events such as openings, rebrands, suspensions, reinstatements, and terminations. The role safeguards hotel data integrity and rate accuracy and supports seamless distribution across OTA, GDS, and direct booking platforms, affecting hotel visibility, guest booking experience, and revenue performance.

As an operational partner to Property Support, Distribution, IT, and Operations, the Coordinator executes timely system updates, resolves discrepancies, and helps hotels transition smoothly into the market. The role also serves as a frontline resource for lifecycle-related system inquiries and issue resolution. It is an individual contributor position with no direct reports in a high-volume, fast-paced support environment. The position is based in Scottsdale, Arizona, with four days onsite, and is not eligible for visa sponsorship now or in the future.

Requirements

• One to three years of experience in customer service, hotel operations, hospitality support, or a customer-facing role is strongly preferred.
• Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word, with the ability to manage data and communicate clearly.
• Proficiency with trouble-ticket applications such as ServiceNow, or similar customer support, reporting, and database tools.
• Strong problem-solving and critical-thinking skills, including the ability to identify issues and support timely resolution.
• Strong verbal, written, and listening communication skills and ability to work effectively across teams and support partners.
• Excellent interpersonal, organizational, and time-management skills, with strong attention to detail and follow-through.
• Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and service quality.
• High school diploma or GED required.

Nice To Haves

• Experience supporting hotel onboarding, distribution setup, rate loading, or connectivity across online travel agencies and booking platforms.
• Working knowledge of hospitality reservation, central management, or distribution systems.
• Experience with GDS, OTA connectivity, or hotel distribution operations.
• Prior hotel industry experience, including exposure to openings, rebrands, or lifecycle support processes.
• Familiarity with hotel distribution systems, OTA platforms, GDS workflows, or related reservation technologies.
• Associate degree or higher education preferred.

Responsibilities

• Ensure hotel content—including rates, descriptions, amenities, policies, and imagery—is accurate, complete, and consistent across booking channels.
• Proactively identify and resolve discrepancies that could affect booking accuracy, guest experience, or revenue.
• Coordinate end-to-end system setup and activation for new hotel openings, rebrands, and relaunches, including pre-sale readiness.
• Execute suspensions, reinstatements, and terminations accurately to prevent booking disruption and guest confusion.
• Perform system validation checks, including GDS initialization and test bookings, to confirm successful activation.
• Manage data integration from Propel into Choice systems and ensure accurate property setup and connectivity.
• Coordinate GDS switches and OTA distribution updates for onboarding and brand transitions.
• Support secondary name updates and ensure changes are reflected across platforms and stakeholders.
• Partner with Property Support, Distribution, IT, and Operations to ensure hotels are guest-ready and visible at the appropriate time.
• Serve as a primary contact for lifecycle-related system questions and issue resolution.
• Troubleshoot system or distribution issues and escalate as needed to drive timely resolution.
• Identify recurring issues and provide input on process improvements to enhance efficiency, accuracy, and scalability.

Benefits

• Competitive compensation and benefits, including medical, dental, and vision coverage.
• Leave and paid time off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance.
• Financial benefits for retirement and health savings.
• Employee recognition programs.
• Discounts at Choice hotels worldwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED