Life & Disability Claims Examiner - Bilingual (French/English)

First Canadian Financial Group•Sherwood Park, AB

2d•Hybrid

About The Position

First Canadian is experiencing unprecedented growth and is seeking bright, hard-working individuals who are committed to learning, career growth, and opportunity. The organization prides itself on being a long-term employer that values employee opinions and feedback. The Bilingual Claims Examiner, Creditor Life & Disability, reporting to the Manager, Group & Creditor Life & Disability Claims, based in Sherwood Park, is a client-facing role responsible for adjudicating creditor claims via telephone and email. The position involves reviewing and assessing claim documentation, liaising with claimants and external parties, making adjudication decisions in accordance with policy and regulatory guidelines, and providing professional client support in both English and French.

Requirements

Intermediate skills with Microsoft Office (Word/Excel) is required.
Fluent in both English and French with proven skills in verbal and written communication is required.
Successful completion of employment, education, credit, and criminal background checks including employer reference and verification before employment is required.

Nice To Haves

A minimum of 1-2 year experience in any of the following: Insurance/Claim Examination/Medical/Legal is preferred.
Medical terminology training or experience in the medical field is an asset.
University/Diploma/Certificate preferred or other academic is required.
Professional experience equivalencies may be considered.

Responsibilities

Gather and analyze all relevant information related to claims, including documentation from claimants, employers, medical practitioners, healthcare agencies, pharmacies, and financial institutions.
Liaise with external parties, such as medical professionals and financial institutions, to facilitate claim resolution.
Maintain accurate and organized records of all claims and interactions in compliance with company policies and legal requirements.
Verify the completeness and accuracy of submitted claims and assess them based on the terms and conditions of the coverage.
Make sound adjudication decisions in compliance with company standards and regulatory guidelines.
Serve as the primary point of contact for claimants, providing guidance on the claims process and required documentation.
Deliver exceptional customer service through clear, empathetic, and professional communication in both English and French.
Handle inquiries and concerns from clients, ensuring prompt and effective resolution.
Stay updated on changes to policies, regulations, and industry best practices.
Participate in ongoing training and development to enhance technical knowledge and skills.
Other duties as required.

Benefits

An uplift of 5% is applied after the probationary period for qualified professional level French bilingualism (both spoken and written).
Off work 1 hour early on Fridays.
Earned Time-Off Program and vacation.
Group Retirement Savings Plan with employer match.
A hybrid work model is available upon successful completion of training.
On-site gym including free weekly classes with a qualified trainer.
Newly renovated facility with ergonomic desks/chairs.
Educational assistance and career development.
Employee benefits.
Health and Wellness spending account.
Employee Assistance Program (EAP).
Employee discount programs.
A Culture Team dedicated to diversity, inclusion, and employee programs.
Employee recognition and appreciation events.